End User Support

Position Title: - End User Support Engineer

Duration: - Long Term

Location: - Baltimore, MD (This position may require some onsite work)

Responsibilities:

Application Packaging:

Develop, build, and maintain application packages for deployment from SCCM as well as Intune.

Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.

Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:

Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for End User devices.

Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive End User environment.

Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration:

Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.

Deploy, maintain, and upgrade Task Sequences for PXE imaging process.

Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support:

Provide advanced technical support and troubleshooting for End User issues, including hardware, software, and network-related problems.

Serve as a subject matter expert and escalation point for other End User Support teams, assisting with complex technical issues and escalations.

Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to End User productivity.

Collaboration and Knowledge Sharing:

Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve End User experience.

Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.

Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures

Job Type: Contract

Pay: From $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Baltimore, MD 21202: Relocate before starting work (Required)

Work Location: Hybrid remote in Baltimore, MD 21202