Emr Client Support/Level 1 Qa

EMR Client Support/Level 1 QA

Brooklyn, NY

Seeking a EMR Client Support/Level 1 QA to join the team of a clinical/financial software company that supports companies within the skilled nursing and assisted living industries. The EMR Client Support/Level 1 QA professional will serve as the primary client support representative.

Salary: Up to $70K per year (depending on experience)

Requirements:

· High School Degree required, Associates or Bachelor’s preferred, LPNs or CNAs encouraged to apply.

· Must have the ability to interact with various levels of IT and Medical professionals.

· Prior experience in a healthcare environment (skilled nursing/assisted living facilities) preferred.

· Must be able to multitask and work with multiple systems and computer screens at once.

· Must be willing and able to travel to client sites occasionally for training or support.

· Excellent verbal and written communication skills

Description:

· Answering varying volumes of inbound calls and responding to inbound email inquiries.

· Assisting clients in troubleshooting and resolving EMR problems.

· Providing training to clients as needed for issue resolution.

· Documenting customer inquiries and interactions in our internal issue tracking tool.

· Adhering to internal and external service level agreements.

· Resolving client questions and complaints with courtesy and professionalism.

· Escalating issues as necessary.

· Participating in educational opportunities to become proficient in the EMR product and long-term care industry.

· Engaging in other assigned tasks such as system configuration, training documentation, or training new EMR clients as requested.

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