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Form of workJob Description
IT solutions company located in the Western New York area (Buffalo) specializing in providing high-end information technology to clients across WNY and multiple states is currently hiring a Client Support Engineer. The candidate must meet the qualifications below. Must be professional, customer-focused, self-driven, and team-oriented—salary contingent on experience and competency.
Only candidates local to Western New York will be considered.
Level I - Client Support Engineer:
The candidate will possess the following:
The candidate will possess the following:
- Helpdesk, on-site support, and remote end-user support
- Perform troubleshooting analysis of servers, workstations and associated systems.
- Monitor system performance and implements performance tuning, and break /fix.
- Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam.
- Install, configure, and maintain hardware, systems, and software for networks.
- Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS
Requirements:
- High aptitude and keen on detail.
- Ability to diagnose and resolve basic technical issues.
- Customer focused, performance driven, high aptitude for technology.
- Must work well in a team environment.
- Understanding of desktop and intermediate server administration.
- Manage workflow, daily timesheets and calendar.
- Proven conscientious reporting of all issues and resolution for future reference and trouble tickets.
- Strong analytical capabilities and professional office skills required.
- Grow into a valued team member who learns and adapts quickly to challenges.
- Education: Associates Degree in Computer Science preferred but not required.
- Information Technology or 1+ years experience in a Client Support Engineer Role is a must.
*Local-short-distance travel
*A reliable automobile is a must. Expenses reimbursed
*A reliable automobile is a must. Expenses reimbursed
Job Type:
Full-time
Full-time
Salary:
$35,000.00 - $45,000.00 per year
$35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation package:
- Holiday pay
- Overtime pay
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Buffalo, NY 14221: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Preferred)
Experience:
- IT support: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location:
- Hybrid remote in Buffalo, NY 14221
