Employee Relations Specialist|9132Employee Relations Specialist|9132

Job Description: Top Required Skills (These are not preferred skills. If the candidate does not have these require skills, they will be rejected completely)
1. Interaction skills with employees and managers.
2. Handled large case volume.
3. Handled human relations or Employee Relations matters
4. Experienced handling sensitive and confidential matters
Technologies: that this person must have to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely):
Email
Microsoft applications
Nice to Have: Would be familiarity with a case tracking tool or service now but those are NOT required.
The Employee Relations Specialist role is responsible for the intake of Employee Relations inquiries, case handling and consultations. This role will focus on issues related to flexible/remote work requests and COVID matters. S/He will report into the People Solutions Employee Relations leader.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Proactively manages employee relation matters including intakes, employee/manager consultations and follow-up. Focusing on flexible/remote work requests and inquiries and COVID case handling and related inquires.
Leverages advanced knowledge of ER best practices, including applicable local laws and fair and equitable employment practices.
Monitors and reports cases and issues managed.
Collaborates with ER and HR teams and provides recommendations on areas of improvement within the case management process.
Displays deep knowledge of handling of sensitive and urgent matters.
Writes clear and detailed technical documentation for cases.
May include some labor relations duties such as interacting with unions, employee representatives, or works councils
MINIMUM QUALIFICATIONS:
Bachelor's degree and 1+ years of Business, Human Resources, or related work experience
OR
Associate's degree and 2+ years of experience in Human Resources or related work experience
OR
High school Diploma or equivalent and 4+ years of experience in Human Resources or related work experience
PREFERRED QUALIFICATIONS:
Bachelors Degree or equivalent in Business, Human Resources, Psychology, Humanities, or related field.
3+ years of Human Resources- related work experience
Proficient in language(s) in addition to English
PHYSICAL REQUIREMENTS:
Frequently transports between offices, buildings, and campuses up to mile.
Frequently transports and installs equipment up to 5 lbs.
Performs required tasks at various heights (e.g., standing or sitting)
Monitors and utilizes computers and test equipment for more than 6 hours a day.
Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.
Comments for Suppliers: Fully remote, preference for someone on PST
Interviews - 2 rounds phone screens with 2nd round of 2 interviewers
Shift: Hour/Days of Work: M-F, 1st shift may require some overtime or creative scheduling with other regions if a case or issue involves someone from another region or location.
temp only at this time, always the potential to extend
Will work on more entry level ER/HR cases that usually resolve within a couple days
**Fast paced environment able to turn things around quickly
**Clear communication skills
Work and partner with managers