Job Description
Associate Account Manager is responsible for maintaining small accounts in every aspect related to servicing and renewing the assigned book of business.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Vision Insurance
Dental Insurance
Health Insurance
Life Insurance
Disability Insurance
Evenings Off
Retirement Plan
Career Growth Opportunities
401K
Responsibilities
- Provides prompt, courteous, knowledgeable service to customers
- Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
- Guides clients through the renewal process and submits timely requests to carriers.
- Develop complete client information and applications for renewal business under direction of the Producer, Customer Service Manager and/or Account Executive.
- Prepare and deliver quotes, proposals, endorsements, and other policy related documents to clients in a timely manner.
- Maintain electronic files with proper records according to company procedures. Document customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Process client applications, documents, and paperwork.
- Identify rounding opportunities
- The individual holding this position must be able to handle multiple tasks and prioritize effectively.
- The ability to complete tasks with accuracy, efficiency and speed is important.
- Occasional travel throughout California may be required.
Requirements
- 2+ years of employee benefit insurance experience
- Associates Degree in Business Administration or equivalent experience
- Proficiency in Microsoft Office365 applications (Outlook, Teams, Excel, Word, etc.)
- Superior customer service skills
- Excellent verbal and written communication
- Bilingual skills are a plus
- Experience with working with or volunteering for nonprofits is a plus
- Possession of a valid California Life/Health and Life Only licenses
- Possession of a valid CA Drivers License by date of hire, satisfactory driving record and appropriate insurance
- Must be located in California