Address
Form of workThis individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.
Specific Duties Include:
• Perform onsite service, installations, and product support across the area of responsibility.
• Install Carlson Machine Control on various customer machines.
• Install GPS base stations.
• Measure up and calibrate machines.
• Train operators on use of Carlson Grade software.
• Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Monitor customer satisfaction.
• Profile customer’s machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
• Experience in GPS or machine control technology is preferred but not required
• Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
