Email/Chat Customer Service (Onsite)

We are growing and expanding! ContactUs Communications has a need for Customer Support Representative at our Grindstone, PA location. This is an onsite position.

Onsite (Email & Chat) Customer Support Representative

Training Hours: 9a-5:30p

Location: Onsite - 111 Roberts Rd Suite 400, Grindstone, PA 15442

Production Hours: M – F 7a-8p; Sat & Sun 7:00 a – 4:00 p

Schedule: Assigned on a 1st come 1st serve Based on Business Need

About The Customer Support Representative:

The Customer Support Representative will be responsible for ensuring the customer’s needs are met via email and chat. NO CALLS! The rep will provide exceptional service to existing customers who are Veterans and First Responders.

Responsibilities:

• Input information from interactions into customer management system.
• Handle and communicate via chat sessions from customers.
• Look up information to provide answers and recommendations.
• Explain promotions in a clear and professional manner.
• Obtain and examine all relevant information to assist customers.
• Quickly assess customer needs and proactively provide solutions.
• Refer unresolved customer grievances to designated departments.

Qualifications:

• Must be at least 18
• Must have HS diploma or GED
• Successfully pass a background check

• Comfortable using PC platforms, Microsoft Office
• Ability to type 25 wpm or greater.
• Familiar with written correspondence
• Exceptional grammar/spelling
• Excellent verbal and written communication skills
• Excellent troubleshooting skills
• Flexible team player with ability to execute duties efficiently.
• Reliable and conscientious
• Good organizational skills and work habits
• Ability to multitask using various systems.
• Ability to be flexible and quickly adapt to changing business needs.

Benefits:

• Paid Time Off
• Paid Training
• Medical/Dental/Vision Insurance
• 401K Plan
• Opportunity for advancement
• Competitive starting wage

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

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