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Form of workPOSITION:IT Support Specialist
SPLIT SHIFT:Monday - Friday 8:00 am - 5:00 pm
PAY RATE:$22.00 - $24.00 per hour, DOE
LOCATION: Fargo, ND
SUMMARY OF RESPONSIBILITIES
The Information Technology Department provides technology tools and support to all employees of TrueNorth Steel and affiliated companies. As part of the IT team, the IT Support Specialist is responsible for supporting TrueNorth Steel's end-users, by solving their technical issues, while providing excellent customer service. This is a customer-facing position that requires information retention skills and a high level of motivation to learn. The primary role of this position is to manage incoming calls, emails, and tickets, and provide support by detailing ticket information, managing follow-up calls, troubleshooting service issues, and communicating with all team members. It is the responsibility of this role to work tickets and calls received and handle all communications in an efficient manner to ensure the users' needs are met.
**All candidates must be able to pass a pre-employment drug screen (No longer testing for THC/cannabis)
ESSENTIAL POSITION RESPONSIBILITIES
• First point of contact for user technology issues.
• Responsible for managing incoming calls, emails, and tickets.
• Manage support process end-to-end, including follow-up calls, troubleshooting service issues, communicating, and collaborating with team members.
• Ensures all work tickets/calls are received and handled efficiently.
• Installation, configuration, and support of end-user hardware and software.
• Project resource for IT and Corporate projects as needed.
• Responsible to gain the knowledge needed to support the hardware and software used in the environment.
• Assist in developing documentation for assigned systems, such as troubleshooting guides and operating instructions.
• Grow and maintain technical and functional knowledge of emerging technologies.
• Embrace and demonstrate the qualities of the TrueNorth Steel Game Changer definition.
• Prompt and dependable attendance.
• Other duties as assigned.
KNOWLEDGE, SKILLS AND QUALITIES
• Maintains strong technical and functional knowledge of IT systems, with strong problem-solving skills.
• Displays the highest level of customer service to all TrueNorth Steel staff.
• Strong understanding of IT systems, hardware, and software.
• Communication - Ability to communicate effectively with others using the spoken word and in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Team Player - Ability to work cooperatively with other people and subordinate personal interests in order to achieve a common goal.
EDUCATION AND WORK EXPERIENCE
• High School Diploma or GED required.
• Associate degree in Computer Science, Networking or related field or equivalent work experience in a related field.
• 1 - 3 years previous experience in IT preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
SPLIT SHIFT:Monday - Friday 8:00 am - 5:00 pm
PAY RATE:$22.00 - $24.00 per hour, DOE
LOCATION: Fargo, ND
SUMMARY OF RESPONSIBILITIES
The Information Technology Department provides technology tools and support to all employees of TrueNorth Steel and affiliated companies. As part of the IT team, the IT Support Specialist is responsible for supporting TrueNorth Steel's end-users, by solving their technical issues, while providing excellent customer service. This is a customer-facing position that requires information retention skills and a high level of motivation to learn. The primary role of this position is to manage incoming calls, emails, and tickets, and provide support by detailing ticket information, managing follow-up calls, troubleshooting service issues, and communicating with all team members. It is the responsibility of this role to work tickets and calls received and handle all communications in an efficient manner to ensure the users' needs are met.
**All candidates must be able to pass a pre-employment drug screen (No longer testing for THC/cannabis)
ESSENTIAL POSITION RESPONSIBILITIES
• First point of contact for user technology issues.
• Responsible for managing incoming calls, emails, and tickets.
• Manage support process end-to-end, including follow-up calls, troubleshooting service issues, communicating, and collaborating with team members.
• Ensures all work tickets/calls are received and handled efficiently.
• Installation, configuration, and support of end-user hardware and software.
• Project resource for IT and Corporate projects as needed.
• Responsible to gain the knowledge needed to support the hardware and software used in the environment.
• Assist in developing documentation for assigned systems, such as troubleshooting guides and operating instructions.
• Grow and maintain technical and functional knowledge of emerging technologies.
• Embrace and demonstrate the qualities of the TrueNorth Steel Game Changer definition.
• Prompt and dependable attendance.
• Other duties as assigned.
KNOWLEDGE, SKILLS AND QUALITIES
• Maintains strong technical and functional knowledge of IT systems, with strong problem-solving skills.
• Displays the highest level of customer service to all TrueNorth Steel staff.
• Strong understanding of IT systems, hardware, and software.
• Communication - Ability to communicate effectively with others using the spoken word and in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Team Player - Ability to work cooperatively with other people and subordinate personal interests in order to achieve a common goal.
EDUCATION AND WORK EXPERIENCE
• High School Diploma or GED required.
• Associate degree in Computer Science, Networking or related field or equivalent work experience in a related field.
• 1 - 3 years previous experience in IT preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
