Eligibility Specialist

Performs intermediate administrative work evaluating and explaining program benefits and eligibility requirements to applicants and clients, processing applications and recertification, according to county, state and federal policies, statutes and guidelines, and related work as apparent or assigned. Work is performed under the moderate supervision of the Financial Assistance Supervisor.

Minimum requirements are:

Processes case specific information for applications, recertification and unscheduled reported changes into state and county databases. Advises clients on viable life options; provides referrals for other resources; promotes self sufficiency. Maintains case files and records. Conducts research and assists with the preparation of case materials as required for presentation in court; provides testimony in court.

Thorough knowledge of county, state and federal policies and rules associated with each program the individual administers; thorough knowledge of the operation of state databases; thorough knowledge of state resources that may assist with correct interpretation of policies and correct eligibility determinations; thorough knowledge of cooperative community resources and programs; thorough knowledge of the principles and practices of public social service organizations; general skill operating standard office equipment and related hardware and software; general skill composing standard and specialized business correspondence related to case management; general skill creating and maintaining applicable file, case and program records; ability to operate standard office equipment and related hardware and software; ability to operate specialized database systems; ability to analyze data and exercise sound judgment in arriving at conclusions; ability to follow complex oral and written instructions; ability to manage workload and meet frequent deadlines; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with clients, coworkers, comparable agencies at other levels of government, business partners and the general public.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, climbing or balancing, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).

Ongoing job-specific training.