Electronic Payments Specialist

JOB TITLE:Electronic Payments Specialist
Functional Area: Operations
Department: Operations
FLSA Status: Non-Exempt
Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.
ABOUT THE ROLE:
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
We are looking for an Electronic Payments Specialist who is driven to make a positive impact on the employee experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you're always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Electronic Payments Specialistwill be responsible for the daily processing of all ACH, Checks, Wires, Mobile Deposits, and Zelle transactions. This role will be cross-trained to step in and support the Operations team when necessary. All work will be performed in a timely and proficient manner in accordance with Credit Union policies and procedures. This role is responsible for providing excellent service to our members and internal customers.
WHAT YOU WILL DO:
Core Job Duties (80%)

• Performs all responsibilities in accordance with Seattle CU Competencies, compliance, regulatory and Information Protection requirements.
• Ensures that all check clearing, wire transfers, and ACH transactions are conducted within the specified time limitations set by the Federal Reserve.
• Processing of payments, account corrections, garnishments, levies, Remote Deposit checks.
• Retrieves and posts incoming/outgoing wires to ensure members' accounts and internal accounts are properly credited or debited on a daily basis.
• Resolves internal and external discrepancies by locating and investigating all supporting documentation to provide an exceptional member experience.
• Performs Quality Control reviews and maintaining a log of errors for training purposes.
• Notifies management of any trends or major errors in information being reported.
• Recommends improvements to processes as necessary to achieve continuous quality improvement and maximize efficiency.
• Performs additional duties, as assigned.
• Other duties as assigned.

Cross-Functional and Administrative Duties (20%)

• Assists internal teams with special projects and assignments. These assignments may include but are not limited to: deposits, loan payments, returned mail, scan and distribute interoffice mail, and Skip-a-Pay processing.
• Successfully completes all credit union required training and job-specific training courses relating to electronic payment systems and applicable rules and regulations.

• Participates in briefings to management and responds to audit/exam questions as needed.
• Other duties as assigned.

WHAT YOU WILL BRING:
Basic Qualifications:

• Must have a high school diploma or GED.
• Minimum two years of experience in Electronic Payment Systems processing.
• Minimum two years working in the financial services industry.
• Ability to handle several tasks and priorities simultaneously.
  • Proficiency working within a virtual workspace with adaptability to work in office.
  • Must have strong work ethic, effective interpersonal skills including excellent verbal and written communication, team and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, honest, able to work in a fast-paced environment.
  • Exercises an appropriate level of courtesy, tact, and professional communications with credit union employees, members, and vendors
  • Passion to help the underserved.
  • Professional appearance and demeanor.

• Proficiency with Microsoft Office applications (Outlook, Word, Excel,

PowerPoint, Visio).
Preferred Qualifications:

• Financial Institution background.
• Knowledge and understanding of NACHA rules and its general application
  • Creative, flexible, results-oriented demeanor
  • Strong tech interest and the ability to teach others
  • Leads others in a dynamic, positive way
  • Communicates with tact, discretion, and empathy

Working Conditions:

• May be required to attend off-hours and off-site meetings.
• Indirect exposure to robbery.
• Work is a mix of in-office and remote work from home.
• Headquarters office is based in Seattle, WA.

Benefits:
Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed above are representative of the knowledge, skills and/or abilities required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Other details

• Pay Type Hourly
• Min Hiring Rate $16.62
• Max Hiring Rate $24.92

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