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SalaryCome Grow with Us and Join an Award-Winning Organization! Stearns Bank is looking for an Electronic Banking Specialist. This is a remote-eligible position based out of our Financial Center in St. Cloud, Minnesota.
Starting wage of $20.00/hour. Employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.
RESPONSIBILITIES
- Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
- Assist customers to ensure they are using the correct browser for their electronic device(s).
- Respond to customers’ email inquiries received from Online Banking and our website.
- Support customer online account opening processes.
- Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit and Bill Pay.
- Provide support to our business customers with Cash Management Services such as Wire transfers and ACH originations online, Bill Pay and Remote Deposit Capture.
- Review maintenance reports to ensure accuracy of the Online Banking registrations.
- Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
- Ensure all authorizations, agreements, and contracts are in place and maintained.
- Review mobile deposit for accuracy and approve daily.
- Monitor Welcome and E-Statement inbox.
- Process online wires.
- Process Wires, ACH and Microdeposits for affiliates.
- Complete the closed account, maintenance and host failed reports.
- Complete all M-Files assignments in a timely manner.
- Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
- Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
- Maintain working knowledge of all legal and regulatory compliance issues as they pertain to this position.
- Assume additional responsibilities as requested.
- Loss prevention and security as applicable for this position.
REQUIREMENTS
- Occasionally lift and/or move up to 25 lbs.
- Ability to understand and follow instructions in English.
- Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
- Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
QUALIFICATIONS
- Associates Degree or equivalent from a two-year college or technical school; or one to two years related experience; or equivalent combination of education and experience.
- Familiarity with basic accounting principles and Electronic Banking products and services.
- Excellent oral and written communication skills.
- Able to accept and adapt to change in a fast-paced environment.
- Detail oriented and well organized.
- Flexible and willing to learn how to navigate new software systems and attend training.
PREFERRED QUALIFICATIONS
- Working knowledge of Fiserv, Microsoft Office, Internet, and other related software helpful.
- Prior ACH Origination and Banking experience.
THE COMPANY
Founded in 1912, Stearns Financial Services Inc. (SFSI) is a $2.4 billion well-capitalized, independent financial holding company based in St. Cloud, Minnesota. Specializing in nationwide small business lending and equipment financing, Stearns has maintained outstanding customer service, fast decisions, and customized finance solutions to their customers for decades.
Stearns Bank has earned itself a stellar reputation amongst customers and competitors alike. This reputation goes beyond just word-of-mouth, as Stearns has been recognized by the Independent Community Banker’s Association (ICBA) as a top-performing bank in the nation based on a 3-year average Return on Assets for banks $1 billion or more. Stearns has also been recognized by American Banker as a top-performing bank in the nation over a 3-year period for Return on Equity for banks from $2 billion to $10 billion.
As a Star Tribune Top Workplaces award recipient and an award recipient of the Minnesota Business Magazine 100 Best Places to Work in Minnesota, Stearns takes pride in their team and holds their employees in extremely high regard. We offer a competitive salary and benefit package including our Employee Stock Ownership Program-one of the best long-term incentive programs in the nation.
EQUAL OPPORTUNITY EMPLOYER /AFFIRMATIVE ACTION PLAN
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, or creed, religion, sex, marital status, familial status, sexual orientation, national origin, age, disability, veteran’s status, status with regard to public assistance, or any other class protected by Federal, State, local laws governing nondiscrimination in employment.
