Ehr Support Analyst

Description

Hourly Wage Estimate: 30.14 - 46.73 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you have the career opportunities as a EHR Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) EHR Support Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facilitys core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. 

What qualifications you will need:

•  Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications.

   Assists in facilitating the facilitys core clinical systems team on clinical IT activities 

Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. 

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

  Provides on-call assistance as needed. 

Participates in new module/application testing and implementation for the facility 

Participates in software update testing Facilitates and manages maintenance of facility-specific dictionaries 

Provides input to base division policies and procedures, training, and best practices for use within the facility Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed. 

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications. 

Performs quality audits and tracks metrics related to system use

  Participates in meetings as a member of facility clinical leadership 

May develop clinical application reports as needed

  Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits 

Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) 

Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned 

Occasional/ Intermittent Required

1 years experience Required Years of Experience

Required: 

Understanding of clinical operations and processes

  Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines 

Demonstrated ability to establish and build strong relationships across a broad range of personality types 

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing 

Demonstrated customer orientation 

Excellent leadership and teaching abilities Demonstrated advanced computer skills 

Must be able to drive to assigned sites to complete work Preferred: 

Proficiency in various programming and clinical application reporting tools 

Customer service orientation and/or training 

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

Employment Type: Full-time