EDS01 Program Assistant
Job #:req25270Organization:World BankSector:Administration/Office SupportGrade:GCTerm Duration: 2 years 0 monthsRecruitment Type:Local RecruitmentLocation:Washington, DC,United StatesRequired Language(s):EnglishPreferred Language(s): Closing Date:12/18/2023 (MM/DD/YYYY) at 11:59pm UTC
Description
- Working with a high level of discretion and diplomacy in setting and managing priorities and workflow in an efficient and organized manner for the Alternate Executive Director, Senior Advisors, and Advisors.
- Preparing, processing, and handling various information and data of sensitive and confidential nature.
- Scheduling appointments and coordinating mission travel, independently resolving scheduling conflicts, screening and prioritizing incoming correspondence and monitoring activities to ensure appropriate follow-up.
- Drafting, editing and formatting documents, statements and correspondence by the Executive Director's office staff.
- Writes at a professional level in English.
- The Program Assistant will independently respond, in a timely and highly professional manner, to extensive and diverse external/internal inquiries and general requests by drafting, and formatting standard and routine correspondence, and make decisions when multiple courses of action are possible.
- Ensuring that relevant background materials are available for meetings, deadlines are met, and documents are of high quality and adhere to administrative and operational guidelines.
- Providing general research support to the Executive Director's office on a diverse range of topics. This entails independently assessing tasks, inquiries and requests, determining and finding additional information that may be required.
- Maintaining and updating contact lists and the filing system.
- Prioritizing and channeling telephone calls and mail; monitoring and following-up on issues and priorities; and ensuring that appropriate consultations take place.
- Coordinating and monitoring multiple and diverse work processes and activities, ensuring smooth operation of ongoing office administrative functions.
- Assisting in managing a roster of common service tasks performed by administrative staff and coordinating the timely delivery of products.
- Handling and assisting with the administrative arrangements on appointment/relocation of office staff.
- Establishing and maintaining an effective database network of contacts inside and outside the Bank, assuring continuity during periodic staff transitions.
- Performing ad hoc duties as may be assigned, including back-up to the other Program Assistant, as required.
- Performing ad hoc duties as may be assigned, including back-up to the Senior Executive Assistant, as required.
- Assisting to organize official events and seminars, especially during the World Bank/IMF Annual and Spring Meetings.
- Accompanies the office team to the Annual Meetings when held in member countries (once in three years).
- Provides administrative and logistical support to the ED's office and delegations from constituency countries.
Selection Criteria
- Must have a high school diploma and minimum of 7 years of relevant experience; or equivalent combination of education and experience; undergraduate college degree preferred.
- Excellent office support and organizational skills, including being proactive and demonstrated ability to prioritize and deliver assignments in a timely manner, often under severe time pressure.
- Excellent command of written and spoken English, including ability to independently draft a variety of formal and informal correspondence; to proofread/edit materials using proper grammar, punctuations and proper style.
- Familiarity with the constituency countries is desirable.
- Superior interpersonal and diplomacy skills including demonstrated ability to work in a team-oriented and multi-cultural environment.
- Demonstrated ability to handle sensitive and confidential information with discretion while conducting work.
- Ability to deal tactfully and diplomatically with high-level government officials.
- Demonstrated ability to function under time pressure and to handle multiple tasks in a fast-paced environment of changing priorities.
- Proactive attitude, self-starter, outstanding leadership skills with ability to work with staff at all levels (inside and outside the World Bank Group).
- Good knowledge and understanding of administrative/operational procedures applicable to the World Bank Group and ability to independently propose interpretation and application of such procedures.
- Advanced working skills in multiple computer software applications (e.g., Microsoft Office, Outlook, Webex, Teams, SAP/Admin Portal) and able to coach less experienced staff on relevant technology and systems.
- Willingness and flexibility to work overtime, including weekends, if required.
- Technology and systems knowledge - Has advanced proficiency of latest technology relevant to assigned responsibilities. Demonstrates initiative in learning and/or supporting implementation of emerging technology and systems relevant to effective work of the unit.
- Project and task management - Able to organize, coordinate, monitor and implement tasks and projects. Demonstrates ownership and accountability for results. Demonstrates innovation and creativity in promoting effectiveness.
- Institutional policies, processes, and procedures - Demonstrates in-depth and up-to-date knowledge of administrative and policy guidelines, practices, products and services in area of assigned functional responsibility; can guide others in complex situations.
- Versatility and adaptability - Able to anticipate, facilitate and catalyze change in the business environment and accurately assess the need for new skills and knowledge. Demonstrates continued learning attitude, supporting others in their learning and change management efforts.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
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