Ecommerce Personal Shopper

POSITION SUMMARY

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

ESSENTIAL POSITION FUNCTIONS

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Effectively communicate with customers and respond to questions and requests in a timely manner

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Load order into customers’ cars

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Must be able to perform the essential functions of this position with or without reasonable accommodation

MINIMUM POSITION QUALIFICATIONS

• Effective communication skills

• Basic knowledge of computers

• Basic math skills (adding and subtracting)

• Ability to work without supervision

• Ability to read shelf tags

• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day

• Ability to stand for extended periods of time and walk constantly

• Ability to stoop, kneel or crouch several times per hour

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Position functions may vary by store location

Job Types: Full-time, Part-time

Pay: From $13.55 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person