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Form of workJob Description
PAY RATE: $16.00 per hour
ABOUT THE ARC:
ABOUT THE ARC:
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
ABOUT OUR E-COMMERCE TEAM:
Become part of the dedicated e-commerce team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience and enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.
EMPLOYEE BENEFITS OFFERED:
- Opportunity for career growth
- Paid time off
- Monthly Incentive Bonus
- Medical, Dental, and Vision
- Wellness Program Incentives
- Retirement Plan
- Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
- Employee Assistance Program (EAP)
- Employee Store Discounts
- Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
- Employee Referral Bonuses
As our enthusiastic and hardworking eCommerce Associate, you will be responsible for (but not limited to):
- Select high-valued merchandise located at ARC Center to sell on the e-commerce platform and supply physical stores with a steady supply of collectible merchandise.
- Performs extensive research on items to be posted; determines the best possible price.
- Test items to confirm functionality or authenticity prior to posting (e.g. electronics, jewelry).
- Must perform with a basic understanding of third-party research software, Terapeak; including the ability to use listing and shipping software, Sure Done, Ship Station.
- Administer inventory procedures to track physical inventory currently on auction and to ensure pending items are carefully secured in designated areas.
- Assists with photography of items for sale to be displayed on the auction website.
- Handles phone and email customer support in a timely manner.
- Follows up on all orders with customers in real-time.
- Meets daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
- Handles all fulfillment requests by processing all customer orders.
- Takes an active role and partners with the District Sales Manager, E-Commerce Specialist Associate, and team members in the day-to-day operation of the e-commerce business.
- Must work with speed, accuracy, and high productivity. This means working efficiently and pacing the workload.
- Other written or verbal duties may be assigned by the E-Commerce Manager, District Sales Manager, and/or the Command Retail Directors.
Qualifications to be considered for this position:
- Must be a minimum of 18 years of age.
- High School Diploma or equivalent.
- Fluent in the English language, written and spoken; bilingual preferred.
- Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc.)
- Strong internet research skills.
- Must possess 1-2 years of merchandising experience, including boutique merchandise.
- Must possess 2-4 years of customer service and/or retail experience.
- Knowledge of online selling platforms and Photoshop preferred.
- Passion for working in a high-growth business requiring fast-paced performance with high attention to detail and organization, a commitment to excellence, and a positive friendly attitude.
- Professional at all times demonstrating strong interpersonal skills.
- Able to work independently with minimal supervision.
- Able to work under pressure and multitask.
- Must pass a background check, which will include Criminal History and Sex Offender Registry.
Schedule:
- Our distribution center operates 7 days per week. Work schedules are determined by Management and employees must be flexible to always ensure adequate store coverage.
- Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.
