E-Commerce Sales Associate

Organization

For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our strategically aligned, full-spectrum business model and operations allows us to fully service major online furniture retailers and the core audience that is driving today's market. We understand the modern furniture buyer and consumer on a deeper level as well as have a keen eye on the popular trends that are driving online traffic and furniture sales. That's why our mission has always been to help them bring their homes to life with quality furniture at unbeatable prices.

We believe that talent is defined by the collective behavior of each and every individual that makes this company great. Abbyson takes pride in hiring world-class, diverse talent and offering competitive total compensation packages. Compensation includes, but is not limited to, cash compensation through annual bonus structure, comprehensive medical benefits, employer-sponsored retirement plans, generous time off and fun cultural activities throughout the year.

Description

The E-Commerce Sales Account Executive is responsible for maintaining effective customer support and internal sales for the direct-to-consumer E-Commerce Team. This position will become the product knowledge expert ensuring end customers and partners have a positive and successful Abbyson experience from start to finish.

Core Responsibilities

• Cross-functional Communication and Collaboration
• Become Knowledgeable in All Lines of Abbyson Product
• Web Chat Customer Experience
• Internal Sales (designers, stagers, eCommerce customers, etc.)
• Customer Support and Acquisition

Essential Functions

• Understanding customer needs and offering solutions and support
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Creating and maintaining a list/database of prospect clients
• Answering potential client questions and follow-up call questions
• Working with B2C sales team when closing sale
• Tracking weekly, monthly, and quarterly performance and B2C sales metrics
• Maintaining database through CRM of prospective customer and/or client information
• Closing sales and working with customer through closing process

Qualifications & Requirements

• Bachelor’s in Business Administration, Communication or equivalent. (Preferred) 
• 3-5 years’ experience in outbound/inbound call center, inside sales experience, or related sales experience
• Must be energetic, well-spoken, and eager to close sales and increase revenue.
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers over phone and web chat
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Eager to expand company with new sales, clients, and territories
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• Knowledge of sales process from initiation to close
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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