E-Commerce Account Manager

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Being a leading global animal health company and owners of the Absorbine® brand of equine products and The Missing Link® brand of pet products, W.F. Young Inc. is looking to hire critical roles which will support the rapid growth the company is experiencing and help drive new business and innovation as we plan for our 132nd year in business.

We are focused on our commitment of enhancing the lives of companion animals and livestock by creating the highest quality and most innovative health and wellness products. Our vision for innovation is to create new, unique, and original product concepts that honors our founders’ pioneering spirit, celebrates our passion to find a better way to care for animals, pursues our vision to be the most trusted animal care products in the world, continuously drives our business forward, and results in organically growing our product line to serve unmet needs in the marketplace, while staying true to our mission to enhance the health and wellness of animals around the globe. We are passionate about our C.A.R.E Values and we believe a caring culture empowers creativity, continuous improvement, and speed to market to foster break-through innovations.

The W.F. Young team is seeking an eCommerce Account Managerwho will play a pivotal role in supporting the growth and success of ecommerce in accounts and be a driving force in achieving sales growth, profitability, and awareness for the company’s portfolio of brands. The ideal candidate will be a results-driven self-starter who is goal oriented, has excellent communication and interpersonal skills, possess a strong team spirit and collaborative style, a sense of personal and business integrity and the willingness to embrace the core values of W.F. Young.

Key Responsibilities

• Oversee current account responsibilities with existing accounts, such as Chewy.com, BigDWebb.com, 99 Pet Stores, and prospective accounts such as TractorSupply.com, ensuring exceptional service delivery and fostering strong relationships to drive client satisfaction and retention.
• Develops sales strategies and plans for assigned accounts and helps drive ecommerce growth plans with other W.F. Young Sales Managers
• Presents and gains placement of new products and manages optimal product assortment and site merchandising.
• Develops item forecasts and sales budgets and manages the P&L for assigned accounts.
• Collects and analyzes performance data and provides regular reports on account status, growth opportunities, and areas of concern.
• Plans and executes comprehensive marketing and promotional plans with assigned accounts and regularly reports on performance and results.
• Serves as the main point of contact for assigned accounts and will attend key functions and meetings in-person as required.
• Collaborates with marketing team to align account goals and marketing plans with product launches, brand plans, media calendars, and promotional schedules.
• Assist in the development of marketing assets to support the needs of ecommerce partners (product detail pages, product titles, product images/videos) and search engine marketing strategies.
• Build and maintain strong relationships with all account management and channel personnel to ensure that sales and marketing goals are achieved.
• Stay up to date with industry trends, emerging technologies, and best practices in ecommerce. Recommend innovative solutions to enhance our online presence and sales performance.
• Regularly check accounts to ensure they adhere to all selling and promotional policies and immediately address any issues proactively to avoid account suspension.
• Maintain close contact with internal operations and customer service to ensure promptness of order processing and delivery of product.
• Participate in the product innovation process.
• Attend relevant industry events and trade shows as required.

Qualifications

• Bachelor’s degree in business administration, marketing, sales, or similar field with a minimum of 4 years’ eCommerce sales and marketing experience, preferably in the animal health industry.
• Associate degree in business administration, marketing, sales, or similar field with a minimum of 5 years’ eCommerce sales and marketing experience, preferably in the animal health industry.
• High School Diploma with a minimum of 10 years’ eCommerce sales and marketing experience, preferably in the animal health industry.
• Proven track record in developing a dynamic eCommerce sales process and possess the expertise to develop marketing plans designed to facilitate growth.
• Thorough understanding of website and digital marketing metrics, data analysis, and reporting tools.
• Results-driven self-starter who is goal oriented and has excellent communication and interpersonal skills.
• Strong relationship and account management skills.
• Detail-oriented with the ability to multi-task. Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Embraces working with a team and has the ability to positively influence others at all levels of an organization.
• Pro-active problem-solving abilities, capable of identifying and addressing challenges swiftly and efficiently to drive optimal outcomes.
• Must be a brand advocate, demonstrating a deep understanding of our brand values and effectively communicating them to internal and external stakeholders.
• Highly proficient in Microsoft Word, Excel, PowerPoint, Teams, and other Office programs
• Aptitude for working with Internet tools (i.e. web-based reports, databases, and various multimedia technologies).
• Ability to work remotely with little supervision.
• The position requires an individual with the willingness to work a flexible schedule and the ability to travel as required.

Salary Range: $85,000 - $100,000 *compensation based on candidate’s experience*

What can we offer you for all your hard work?

• Medical, Dental and Vision coverage with Wellness Reward Program & Reimbursement Programs
• Educational Assistance Program
• Supplemental Bonus Program
• Company Paid STD/LTD
• Company Paid Life Insurance
• Company Paid Long Term Care Insurance
• 401(k) – with company match
• Pet Insurance
• Paid Time Off Programs

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

Education:

• High school or equivalent (Required)

Experience:

• working with eCommerce retailers: 4 years (Required)

Ability to Relocate:

• East Longmeadow, MA 01028: Relocate before starting work (Required)

Work Location: Hybrid remote in East Longmeadow, MA 01028