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Form of workE-911 Director
Salary : $75,191.63 yearly
Job Type: Full time
Description
- Incumbent serves as E-911 Director for Vigo County E-911 Central Dispatch, responsible for directing E-911 Center operations and supervising Department personnel.
Examples of Duties
- Oversees department operations, including E-911, Emergency Medical Dispatch, and Computer Aided Dispatch, such as periodically analyzing workload, reviewing position documentation, interviewing candidates and making hiring decisions, evaluating job performances and determining significant changes in responsibilities, reviewing salaries and recommending promotions, transfers, or demotions, and communicating and administering personnel programs and procedures.
- Supervises assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and recommending corrective action as warranted, and keeping supervisor and assigned staff informed of organizational developments.
- Directs in-service training of department staff, assessing training needs and scheduling classes and schools, developing and revising training manuals, administering validated tests, maintaining training records and ensuring current certifications of all staff.
- Develops and implements quality assurance program stipulating proper protocol in responding to medical, police and fire calls. Develops and revises department standard operating policies and procedures as needed.
- Responds to inquiries and complaints regarding department operation and personnel, and periodically speaks to community groups regarding department operations as requested.
- Prepares and administers department budget, including authorizing expenditures for payroll, supplies, and equipment as needed.
- Monitors and updates radio and tower licensing for base stations and frequencies as required, and coordinates repair and updating of City and County radio systems. Receives all emergency-related calls, gathers maximum amount of information in minimum amount of time, determines appropriate response and dispatches Police, Fire, EMS and/or other local emergency personnel accordingly.
- Receives incoming non-emergency/information-related calls, determines nature of call, responds to inquiries, routes caller to appropriate individual/department, takes message and/or forwards calls to voice mail.
- Enters all emergency and non-emergency dispatch data and shift activities in designated software program as required.
- Serves as Systems Manager for Computer Aided Dispatch system, including performing minor repairs on computer network and hardware, directing back-up procedures of data files and voice logging system and coordinating installation of upgrades and troubleshooting system problems.
- Serves as System Manager for Emergency Notification System, including minor updates with network.
- Maintains and compiles data, prepares and submits various reports as required, such as operations, financial, personnel, and annual department budget. Keeps Commissioners and 911 Advisory Board fully advised on all aspects of communication center.
- Provides Statewide 911 Board with budgetary and operational data that impacts funding from State to County funding levels.
- Serves as member of various committees and works closely with numerous Vigo organizations.
- Attends state/national meetings and prescribed training programs for certifications in specialized areas.
- Serves on 24-hour call for emergencies.
- Performs related duties as assigned.
Typical Qualifications
- High school diploma or GED, with minimum of four (4) years experience in emergency medical or public safety. Bachelor's degree or equivalent training and experience in Public Administration preferred.
- Must have 5 to 10 years of people management with a proven track record of effective management.
- Completion of forty (40) hour Communications Officer training program.
- Possession of or ability to obtain and maintain possession of all required certifications, including, but not limited to, First Responder/CPR, IDACS/NCIC, and Emergency Medical Dispatch certifications.
- Ability to meet all employer and Department hiring requirements, including passage of a drug test.
- Thorough knowledge of standard practices, procedures, rules and regulations of the Department and ability to establish and implement Department policies, directives and general orders.
- Complete knowledge of community geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.
- Practical knowledge of area law enforcement, EMS, and fire demands, and ability to physically perform essential functions of the position. Working knowledge of County and Department budget processes and ability to prepare and administer Department budget and maintain complete and accurate financial records.
- Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare detailed written reports.
- Working knowledge of current training programs and ability to develop and direct training of Department personnel.
- Knowledge of basic filing systems and ability to create and maintain accurate and complete department files/records.
- Ability to type with speed and accuracy and properly operate a variety of standard office equipment, including computer, transcriber/Dictaphone, radio, calculator, radio recorder, and telephone recorder.
- Ability to oversee department operations, including E-911, Emergency Medical Dispatch, and Computer Aided Dispatch, such as periodically analyzing workload, reviewing position documentation, interviewing candidates and making hiring decisions, evaluating job performances and determining significant changes in responsibilities, reviewing salaries and recommending promotions, transfers, or demotions, and communicating and administering personnel programs and procedures.
- Ability to supervise assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and recommending corrective action as warranted, and keeping supervisor and assigned staff informed of organizational developments.
- Ability to effectively communicate orally and in writing with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, and members of the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
- Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.
- Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
- Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/difficult persons.
- Ability to understand, memorize, retain, and carry out verbal and written instructions and present findings in oral or written form.
- Ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.
- Ability to compare or observe similarities and differences in data, compile, collate, or classify data, analyze and evaluate data, and make determinations based on data analyses.
- Ability to work alone with minimum supervision and with others in a team environment.
- Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure.
- Ability to apply knowledge of people and/or locations, and plan and layout assigned work projects.
- Ability to read and interpret detailed prints, sketches, layouts, specifications, and maps.
- Ability to count, perform simple arithmetic calculations. Ability to plan and present public speaking presentations, fund raisers, and special events.
- Ability to regularly work extended and/or irregular hours, and occasionally work weekends and/or evening hours, and travel out of town, sometimes overnight.
- Ability to occasionally testify in legal proceedings/court as required.
- Ability to serve on 24-hour call for emergencies.
- Possession of a valid driver’s license and a demonstrated safe driving record.
Supplemental Information
- Incumbent receives administrative or advisory direction and exercises independent judgment in developing and implementing procedures and training programs, supervising and directing personnel, and coordinating Department operations. Incumbent frequently makes decisions which are determined by specific instructions or existing, well established policies and procedures. Errors in work are primarily detected or prevented through procedural safeguards and notification from other departments, agencies or the public. Work errors could result in inconvenience to other agencies or the public, and/or endangerment/loss of life to emergency service workers or members of the public.
- Incumbent maintains frequent contact with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, and members of the public for purposes of exchanging information and directing operations and personnel.
- Incumbent reports directly to County Commissioners.
- Incumbent performs duties in a communications center, involving sitting/walking at will, sitting/standing/walking for long periods, lifting/carrying objects weighing 25-50 pounds, keyboarding, speaking clearly, and hearing sounds/communication. Incumbent is frequently exposed to stressful situations associated with emergency requests for assistance and typically performs duties in a restricted seated position with little or no opportunity for breaks during shift.
- Incumbent regularly works extended and/or irregular hours, and occasionally works weekends and/or evening hours, and travels out of town, sometimes overnight. Incumbent serves on 24- hour call for emergencies.
The Director position is a political appointive position of the County Commissioners. Specific job duties and job requirements are established at the discretion of the County Commissioners. A person appointed to the Director position serves at the pleasure of the County Commissioners, works exclusively for the County Commissioners and may be terminated by the County Commissioners at any time.
As an EOE/AA employer, Vigo County Government will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
