Driver Manager

Primary Job Responsibilities and Expectations

• Lead, develop, and retain a fleet of professional drivers
• Organize and maintain a driver roster that can be communicated to a customer in a proactive manner
• Order entry and completion for driver payroll and customer invoicing
• Serves as primary contact to customer’s operations team
• Build effective business relationships with customer and drivers
• Partner with the customer to expand service offerings and enhance their experience
• Track performance metrics, develop process improvements, and resolve issues that impact service levels
• Ensure all employees are providing a high level of service while maintaining a safe work environment
• Coaching on idle time %’s, fuel compliance, preventative maintenance, safety
• Work with maintenance team to ensure all equipment is being maintained and serviced
• Collaborate with senior management and customer to determine their needs and expectations and operate the account to exceed those demands
• Monitor YMS data to provide coaching to drivers on productivity
• Fill in as a driver for the shuttle operation as needed
• Performs other related duties as assigned

Knowledge, Skills, and Abilities

• Ability to communicate effectively with supervisor and customer both orally and in writing
• Ability to take job orders from supervisor
• Ability to get along well with others in organization
• Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision
• Participate in corrective and preventative actions and continuous improvement projects
• Basic data entry and/or word processing skills
• Skill in the use of computers, preferably in a PC, Windows-based operating system
• Skill in the use of common office machinery
• Attention to detail

Special Requirements