Driver & Identification Service Center Specialist

Salary : $39,124.80 - $57,262.40 Annually
Location : Dubuque - 52003 - Dubuque County, IA
Job Type: Full-time
Job Number: 24-01970
Agency: 645 Iowa Department of Transportation
Opening Date: 12/08/2023
Closing Date: 12/18/2023 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact: Christopher Roundy, Christopher.Roundy@Iowadot.us
Job Description
Do you have a passion for customer service? Want a career where you can make a positive impact on the public and improve the safety of roadways? If so, the Iowa Department of Transportation has the right position for you! The Dubuque Driver & Identification Service Center is looking for a new member to join its team.
As a Driver's License Specialist, you'll be responsible for issuing licenses or IDs, administering drive tests, and answering questions about driving records and eligibility. You will be a customer service expert in Driver and Identification Services. We have many modems to help customers and you must be comfortable with them all. Our Driver's License Specialist will:
- Ensure each driver is capable of safely operating the vehicle for which they are licensed
- Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills, and road driving examinations
- Become a subject matter expert on driver's license eligibility and licensing requirements as well as identification requirements based on the federal REAL ID standards
- Support the citizens of Iowa by answering phone calls from around the State. Using the knowledge you have gained becoming a subject matter expert to schedule appointments and read drive records.
Iowa DOT's Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT's five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Shift: Monday- Friday 8:00 AM- 4:30 PM; occasional in-state travel should be expected to report to various locations for testing.
Work Conditions: When administering drive tests, you'll be exposed to all weather elements for an extended period of time.
Special Requirements:
- Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.
- After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the !
You have the freedom to flourish in Iowa - Apply today!
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

For additional information, please click on this
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03
Have you graduated from high school/G.E.D. equivalent? IF YES - how many years of experience do you have of full-time clerical or closely related work?

• I have not graduated from high school or have a G.E.D. equivalent
• Less than three years of full-time clerical or closely related work
• Three years or more of full-time clerical or closely related work

04
How many years do you have of a combination of post high school education from an accredited business school, college or university AND/OR full-time clerical or closely related work? Nine months or 30 semester hours of education equals one year of experience.

• I do not have any of the education and experience
• Less than three years of a combination of post high school education and full-time clerical or closely related work experience
• Three years or more of a combination of post high school education and full-time clerical or closely related work experience

05
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have as a Driver & Identification Service Center Associate. (formerly titled -Driver's License Clerk) for the State of Iowa?

• I am not a current State of Iowa employee
• Less than six months of experience as a Driver's License Clerk for the State of Iowa
• Six months or more of experience as a Driver's License Clerk for the State of Iowa

Required Question