Support Services Specialist - Admission Transfer Center (100%) (Evenings)

The University of Iowa Hospitals and Clinics Department of Nursing is seeking a Support Services Specialist to perform specific tasks to assist members of the Nursing team in providing patient care under the direct supervision of the Nurse Manager. 

 

About the UI Admission and Transfer Center:

• The Admission and Transfer Center (ATC) operates the high volume patient admit and Transfer Center, facilitating patient access to UI Health Care inpatient services through telephone and electronic based communication. The ATC serves as a contact center for internal providers as well as external referring providers, and serves over 20 departments across University of Iowa Health Care.

Position Specific Summary:

• The Support Services Specialist position will perform work within the Admission and Transfer Center. This position responds efficiently and effectively to healthcare professionals, university staff members, insurance companies and the general pubic via multi-line phones and various electronic means in a busy call center. This position provides a positive first impression to referring providers, offering one call resolution when within scope. The Support Services Specialist will provide admission and transfer support for all inpatient care needs, and problem solve issues that arise. This position will also follow the appropriate workflows to confirm the patient is recommended for admission by the accepting provider, and is socially, and financially screened when appropriate prior to their transfer or admission.

 

University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

 

Schedule: Primarily M-F evening hours between 1100-2330, 8 and/or 12 hours. Occasional day, night and weekend coverage, included in holiday rotation.

Location: HSSB  Hybrid within Iowa: This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.

Education or Equivalency Required

• Bachelor's degree or an equivalent combination of education and experience

Required Qualifications:

• Typically (6months-1year) administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications and experience with Microsoft Office applications (i.e. Word, Power Point, and Excel).

Desired Qualifications:

• Experience with medical terminology.
• Experience with the Epic system.
• Experience with admitting or transferring patients in the inpatient setting.

Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Applicant Resource Center - 

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours: Tuesdays & Thursdays 2:00pm - 4:00pm or by appointment contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions, contact Rebecca Beggs at rebecca-beggs@uiowa.edu.

This position is not eligible for University sponsorship for employment authorization.