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Form of workDreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world's leading producers of high-quality, award-winning, animated films and series, reaching consumers around the globe. We push to feel more, laugh more, and build immersive new worlds.
DreamWorks creates a diverse array of original content in a variety of formats, delivering compelling stories with unique characters. We place tremendous value on the experiences our talent brings to the table from their own non-traditional paths to success. We believe in frequent communication and that transparency and trust yield the best work. We are a community of artists, technologists, innovators, and creators, who are passionate about animation and also happen to love eating lunch together.
At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service.
As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on cutting edge technology, proprietary tools, and the latest hardware. To be a part of this amazing team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged on a daily basis. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success.
If you are part of the fandom and believe teamwork makes the dream work, join us in #livingthedream and #doingyourdreamwork!
"What would you say you do here?"
- Providing world-class support for the day to day operations of the studio and our initiatives
- Advocating for our clients to other technology departments in support of DreamWorks
- Working closely with the engineering departments on supporting the infrastructure upgrades and changes
- Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
- Serve as the primary point of contact for end-user support incidents
- Analyze issues and create solutions for HW and SW problems
- Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
- Work with System Engineers and Architects on projects in support of studio initiatives
- Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
- Look for opportunities to provide continuous improvement to our processes and procedures
- Manage all aspects of software license installations
- Provide technical expertise and ownership of application debugging for most departments
- Provide exceptional end-user support through phone call, ticketing system (Jira), and deskside visits
- Create new tools to automate processes in an effort to increase departmental efficiencies
- Set up and move systems as necessary
- Analyze issues and create solutions for hardware and software problems
- Participate in, and/or run preventative maintenance tasks
- Assist in creating and maintaining documentation related to the support of the studio
- Serve as an escalation point for other technology departments such as Asset Management and A/V
- Create and manage user accounts
"What do I need to have in order to do this job?"
- Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
- Undergraduate degree or equivalent work experience
- Strong customer service skills
- Excellent troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Understanding of LAN/WAN configuration and concepts
- Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)
"What can I offer?"
- Experience supporting Gmail and Google Suite
- Experience in a production environment is highly desirable
- Ability to successfully prioritize your objectives and manage your time
- Ability to learn quickly and work in a fast-paced environment
Required On-Site: This position is required to be performed full-time from the DreamWorks designated worksite.
Salary Range: $62,000 - $75,000
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