Document Processor

Document Processor
Pay Rate: $18.00 - $22.93/hr
Hours: 8:00 AM - 5:00 PM, Monday - Friday
Location: Oakland, CA 94612 Duration: 1 year
TOP THINGS:

• Excel experience
• Process improvement ideas
• Application processor experience

Summary:
Service-oriented individual to become our application processor in the Enrollment & Incentive Management CES Operations department. This individual will process the energy efficiency program application from application receipt through application process completion (either in the form of payment, confirmation of reservation, rate change, or rejection). File and store the physical application files if applicable. Perform quality assurance review on applications and provide general processing support to the Company's energy efficiency rebate programs.
Responsibilities:
Major responsibilities may include all or some of the responsibilities below:

• Open and sort mail, prepare physical files for applications and documents
• Process applications according to current policies and procedures (verify completeness of application, verify customer eligibility, verify product eligibility; enter data in appropriate system(s).
• Perform quality assurance reviews on applications
• Batch and upload applications for payment
• Answer customer inquiries related to applications
• Update and maintain daily logs for productivity and quality assurance metrics
• Research customer accounts and application issues
• Prepare physical files for short-term and/or long-term storage
• Practice and comply with Company safety, ethics and conduct requirements
• Share process improvement ideas with the Lead and Supervisor.

Qualifications:

• High School graduate or equivalent
• 2-4 years of relevant experience
• Intermediate knowledge of MS Office (Access, Outlook, Excel, Word, etc.)

Desired Qualifications:

• Bachelor's degree preferred

Benefits: (employee contribution)
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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