Division Small Business Manager-Vice President

Join the team providing financial solutions to large, profitable businesses nationwide at one of the world's most innovative banks.

If you are a proven leader, enjoy building relationships, and providing support to your team and clients, then a role as a Divisional Small Business Manager is for you.

As the Divisional Small Business Manager, in Business banking, you will report directly to the Business Banking Divisional Director. Your role will involve providing support and guidance to the Consumer Banking Division and Market Directors within your Region(s). In partnership with the Business Banking and Consumer Bank Region and Market Directors, you will help promote and ensure consistent execution of the Small Business strategy within the region/markets.

Job Responsibilities:

• Acts as a liaison for Business Banking and Consumer Banking; ensuring consistent communication with Regional and Market Directors
• Represent the Small Business Segment at all Business Banking & Consumer Banking Region Executive & Market Business Reviews, while supporting the Consumer Banking Region and Market Directors, and National Sales by promoting and ensuring consistent execution of the Small Business strategy within multiple regions.
• Help new market branches with Small Business education and support by having field support team provide in person pre-opening workshops and help drive strong Branch OSAT scores by delivering a full One Chase experience in the branches.
• Partner with Area Managers to develop a strong pipeline of ready now SBS talent across the footprint to support BRM staffing needs.
• Influence partnership between the Business Banking and Consumer Banking leadership teams; using key performance metrics (i.e. NAO errors, Digital Adoption & customer penetration metrics, Deposit, Credit and Cash Management Growth) in order to foster common goals that promote teamwork.
• Identify key Small Business performance trends, with an emphasis on Digital Adoption for branch business customers within the Region and Markets, and appropriately provide feedback and recommendations to Consumer and BB Regional and Market Managers on a regular basis.
• Act as the point person for all escalations related to the New Account Opening process and Small Business Client Experience; ensure escalations are monitored and responded to promptly while working closely with Banker Support and the Business Account Review team to ensure a consistent support structure and provide feedback to improve the New Account Opening review process.
• Support the ongoing Small Business Specialist identification process and day-to-day operations of Small Business Banking within your Regions; including recommended Small Business Specialist coverage and maintaining the Small Business training requirements of the Region's Small Business Specialist population.
• Ensure that all Small Business Specialist training and skill building workshops are relevant and address the specific needs of all bankers within the regions.
• Identify best practices/success stories and raise potential issues/enhancements which require better execution.

• Previous experience in Business and/or Consumer Banking (e.g., Business Banking Area Manager, Consumer District Manager, Small Business FSM).
• Knowledge of branch operations, roles & responsibilities, sales structure, and product/service offerings.
• Interact with Executive Leaders across LOBs and clearly articulate strategy, issues, and solutions.
• Strong communication skills - ability to communicate across multiple organization levels and develop and deliver effective messages and presentations with an executive presence.
• Strong coaching skills - ability and desire to provide continuous guidance/support to Business Banking and Consumer Banking leadership teams.
• Flexible, organized, and able to achieve results through influence management.
• Identify key trends and issues and propose ideas/solutions for further enhancement.
• Prioritize, manage and execute multiple tasks and work streams.
• Proficiency with branch support systems and tools including Contact Manager, Customer Assist, FSD, Retail Sales Summary, Branch P&L.
• College degree or equivalent experience.
• Minimum of 7 years' experience in banking industry.

• Previous experience in Business and/or Consumer Banking (e.g., Business Banking Area Manager, Consumer District Manager, Small Business FSM).
• Knowledge of branch operations, roles & responsibilities, sales structure, and product/service offerings.

Chase is a leading financial services firm, helping nearly half of America's households and Small Businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help Small Businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $128,250.00 - $185,000.00 / year