District Manager (#99, Corporate Office)

The Coffee Bean & Tea Leaf® is a popular “California born and brewed” family-run specialty coffee and tea retailer that was brought to Hawaii by the Sullivan Family of Companies in 2005.  We are passionate about serving customers our carefully handcrafted products including an extensive menu of coffee, tea and beverage innovations exclusive to The Coffee Bean & Tea Leaf®, and locally made fresh food offerings.

Job Summary

The District Manager is responsible for directing, educating and supporting our store managers and team members to achieve results through meeting sales, service, quality and operational standards.

The District Manager is a strong leader with exceptional communication skills, capable of effectively collaborating with multi-store teams to uphold the mission, vision, goals, and values of The Coffee Bean & Tea Leaf Hawaii consistently. The District Manager possess robust interpersonal skills to deliver timely and professional performance feedback, coupled with extensive experience in food and beverage operations.

Responsibilities

• Sales Accountability: Take ownership of sales growth within the district, supporting Store Managers and their teams in achieving daily, weekly, quarterly, and annual goals.
• Leadership Alignment: Demonstrate leadership skills aligned with our company culture, core values, guiding principles, and house rules.
• Expense Management: Monitor and analyze controllable store expenses to optimize profitability.
• Proactive Customer Service: Anticipate and address customer service opportunities promptly to uphold our service standards with urgency.
• Strategic Planning: Develop weekly priorities based on sales, margin, labor, and service results, and coordinate store visit schedules with the General Manager/Director of Operations to address areas for improvement.
• Effective Store Visits: Conduct thorough store visits, communicating successes and areas for improvement promptly, and ensuring follow-up on assigned tasks.
• Store Management Supervision: Supervise store management activities, including directing the management team, providing coaching, conducting corrective counselling and disciplinary, and administering management evaluations.
• Communication Liaison: Act as a liaison between senior management, main office support departments, and district stores to ensure timely feedback, information sharing, and response to operational needs.
• Training Facilitation: Ensure adequate training for store managers through hands-on training, either working alongside them at the store level or facilitating group/classroom sessions.
• Product Quality Standards: Uphold the company's product quality standards consistently across all stores in the district.
• Drink Making Oversight: Supervise the drink-making process and re-certification to ensure adherence to Standard Operating Procedures (SOPs) in all district stores.
• Merchandising Compliance: Enforce corporate merchandising standards and schematics to optimize sales and product turnover in stores.
• Other duties as assigned

Skills

• Excellent teamwork, interpersonal, multitasking, and problem-solving skills
• Requires high organization and great attention to detail
• Performs with a “sense of urgency” and possesses a positive attitude
• Demonstrated ability to inspire and motivate teams to exceed expectations and achieve desired outcomes.
• Excellent communication skills, both verbal and written, enabling clear articulation of goals, expectations, and feedback.
• Strong interpersonal abilities, facilitating positive relationships and effective conflict resolution within the team and with stakeholders.
• Comprehensive knowledge of food and beverage operations, including inventory management, quality assurance, and exemplary customer service practices.
• Agility and adaptability in navigating dynamic environments and changing priorities with ease
• Computer literacy, Proficient with Microsoft Office Suite Program, Word, Outlook, Excel etc.

Education & Experience

• High School Diploma or GED required
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• Minimum three (3) year multi-unit managerial experience required
• Minimum three (3) year retail managerial experience required
• Minimum of one (1) year customer service experience preferred

Physical Requirements

• Required to work occasional evenings and weekends
• Frequent travel to neighbour islands
• Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Regularly required to handle food, hot beverages, and work with sharp objects
• Frequent standing and walk for long periods of time, approximately 90% of shift
• Ability to bend over and kneel frequently
• Must frequently lift and/or move up to 30 pounds; occasionally carry up to 25 pounds
• Required to work in cold temperatures for long periods of time

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• multi-unit management: 3 years (Preferred)
• Retail management: 3 years (Preferred)
• specialty coffee: 1 year (Preferred)

Ability to Commute:

• Honolulu, HI 96816 (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Honolulu, HI 96816