District Manager

Overview

Valence Consulting is working with an innovative and dynamic client in the self-storage industry. Our client is renowned for their commitment to excellence and a strong track record of growth and customer satisfaction. They are currently seeking a seasoned Multi-Unit Operations Manager to oversee their expanding portfolio.

Required Skills

• Multi-Unit Operations Experience: Minimum of 6 years in multi-unit operations, preferably in retail, restaurant, hotel, leasing, rental, or other customer service operations with a track record of managing 10+ stores.
• Leadership and Talent Development: A strong passion for hiring, developing, and retaining top talent to deliver exceptional customer experiences.
• Financial Management: Experience in managing controllable expenses and overall expense management.
• Longevity: Demonstrated stability and longevity in previous positions.

Nice-To-Haves

• Education: Bachelor’s degree preferred.
• Location: Local candidates ideal; relocation assistance available if necessary.

Job Description

Join a team where passion for innovation and teamwork comes together to achieve great results. Our client, Extra Space Storage, is a leading figure in the self-storage industry, offering an engaging company culture and opportunities for growth. They have received multiple accolades, including being listed on Forbes' and Glassdoor's "Best Places to Work." They are looking for motivated individuals to contribute to their ongoing success. This is more than a job – it's about making a positive impact in people's lives.

Leadership Responsibilities

• Talent Management: Passionate about recruiting and nurturing top talent, ensuring legendary customer service.
• Customer Service: Commitment to excellent customer service, including active engagement and follow-up on customer feedback.
• Collaboration: Ability to work effectively with team members and other leaders to achieve goals and implement business initiatives.

Essential Duties

• Financial Oversight: Manage rental rates, discounts, and other income sources while controlling expenses for optimal ROI.
• Operational Audits: Conduct regular audits, report findings, and ensure necessary follow-up actions.
• Data Analysis: Utilize management information tools to analyze financial reports and address district performance trends and issues.
• Strategy and Resource Management: Develop district-level strategies and utilize external resources to support operations and initiatives.

Other Qualifications

• Experience: At least 4 years of multi-unit operations experience in relevant sectors.
• Leadership: Exceptional leadership skills with a focus on integrity, interpersonal communication, and problem-solving.
• Education: Bachelor’s degree is an asset.

Job Type: Full-time

Pay: $95,000.00 - $111,000.00 per year

Application Question(s):

• How many years of experience do you have in multi-unit operations management, and in which industries (e.g., retail, restaurant, hotel)?
• Can you give an example of how you have developed and retained top talent in a previous role?
• Describe a time when you effectively managed controllable expenses in a multi-unit operation. What was the outcome?

Ability to Relocate:

• Honolulu, HI 96826: Relocate before starting work (Required)

Work Location: In person