Dispensary Associate

Why Nature’s Care?

Nature’s Care is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

Who you’ll work for Nature’s Care:

Our Culture:

Here at Nature’s Care, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role (Dispensary Associate):

The Dispensary Agent is responsible for interacting with, educating, and advising patients & customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Agent will be cross trained in all workstations within the facility. Workstations include order fulfillment, point of sale cash register responsibilities, patient/customer identification verification at the front desk and curbside sales responsibilities. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, life insurance, short- and long-term disability insurance, paid time off, holidays, and other paid leaves of absence.

How you’ll make a difference (required duties and responsibilities):

• Greets patients & customers in person or on the phone; schedules appointments; oversees patient intake and renewal procedures.
• Maintains patient records in compliance with State law and Company policy.
• Answers questions about the law and the Company from patients & customers.
• Assists patients & customers with selecting the best products; advises and educates them about safe dosage and other aspects of cannabis products.
• Assists Dispensary Leads, Assistant Manager and Dispensary Manager with inventory and cash management, daily and weekly.
• Maintains a clean, safe, welcoming environment inside and outside the facility.
• Other duties as assigned by the Dispensary Manager according to Company needs.

Skills to be Successful (minimum qualifications):

• High school diploma or equivalent
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred.
• Able to pass a state mandated background check.
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with the use and benefits of medical cannabis preferred but not required.
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress.
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking.
• Ability to maintain confidentiality and ethical conduct.
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize.
• Ability to focus, attention to detail.
• Ability to work effectively as part of a team.

Perks & Benefits:

• Full suite of medical, dental, and vision insurance
• Paid parental
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA

• Based on eligibility.

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Repetitive motions and understanding of lab equipment.
• Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks, and safety glasses/ goggles/ splash shield, while working in the lab.
• Must adhere to facility general hygiene requirements.
Capacity to stay focused on the task at hand.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

Code of Conduct:

All employees are expected to represent values and maintain the standards contained in the Code of Conduct.

Nature’s Careis an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Nature’s Care. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.