Dispatcher (Night/Overnight Shift)

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

Shift Details: WED-SAT 7pm-5am

The Dispatch Specialist is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch Specialist also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Key Responsibilities:
• Communicates daily with Customers, Contract Drivers, Steamship Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
• Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
• Meets all customer levels of service and deadline requirements eliminating any service failures.
• Records and audits all documents for equipment tracking
• Track, trace and report container activity
• Manage driver-pay
• Update relevant systems to track appointments and drays
• Authorize equipment drops and monitor container idling
• Communicate company policies and procedures to Contract Drivers, monitor performance against standards, and recommend corrective action to management
• Develops and maintains a positive working rapport with customers, Terminal Operators, and Contract Drivers
• Process and complete all documentation assigned in a timely manner
• Track shipping and billing data appropriately and promptly
• Ability to work in a fast paced environment
• Promotes DDSI's commitment to Contract Driver safety compliance
• Assists Customer Service and other office personnel in handling day to day duties required by management
• Supports the company's commitment to Integrated Management Systems (IMS) certifications
 

Education and Experience:
•Must have the ability to work a flexible schedule including nights, weekends, and holidays.
•High School Diploma/GED; College degree preferred

Technical Skills:
•1+ years’ experience either in dispatching, customer service and/or intermodal transportation
•Basic proficient with Microsoft products (Excel, Word and Outlook) and web based software.

Soft Skills:
•Self-started attitude
•Strong written and verbal communication skills
•Analytical and organized, ability to focus on details and compare data
•Ability to work independently
•Ability to perform well with time-sensitive tasks

Preferred Qualifications (nice to have):
•1+ years’ experience in port or rail operations
•1+ years’ experience working with containers
•Bilingual languages capabilities

Company Benefits:

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
 

Pay Range:
$23-25 an hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Performance Team is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.  We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net.  You may also contact the Human Resources Department by calling 844-447-7878.  Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf