Dispatcher (Montana Highway Patrol)

The MHP DISPATCH TEAM needs you!

We are currently recruiting for professional and reliable Dispatchers to act as our first point of contact for emergency and non-emergency calls.

The Montana Highway Patrol Communications Professionals provide law enforcement communications services for the Highway Patrol Division troopers, MT Department of Justice employees, and numerous other state agencies. Communication system operators (dispatchers) staff the center 24 hours a day, 365 days a year, and provide the emergency communication services required to provide public safety.

The essential functions of the job require that the incumbent must be successful in hearing and comprehending in a multi-task oriented and chaotic environment.

The incumbent must also be able to provide effective public safety related services when dealing with both routine and emergency situations which are inherent to the duties of a communications systems operator.

• ONSITE: MHP Comm Center at Ft. Harrison (Helena)
• Salary: $22.55 Hourly
• AMAZING State of Montana Benefits!

Duties include:

• Emergency and incident dispatching: receives and documents motor vehicle crashes and other emergency incident information; dispatches crash/incident information to appropriate trooper(s); enters information into the Criminal Justice Information Network (CJIN).
• Criminal Justice Information Network (CJIN) Maintenance: Receives and responds to hardware and software problem reports and provides requested assistance.
• CJIN Operations: Communicates via telecommunications with user agencies to assist in message formats.
• Other duties as assigned: performs a variety of other duties as assigned in support of the agency mission and objectives.

Dispatchers speak with highly emotionally charged, mentally impaired and unstable individuals and must be able to tolerate a high degree of stress and remain calm under emotional emergency conditions.

The position is sedentary in nature with long periods of sitting or standing in a confined work area; however, dispatchers are required to perform some light lifting, stooping, and bending duties in the process of working with files and performing routine office duties.

Dispatchers work varied shifts, from days to nights and work holidays and weekends.

The position requires the knowledge, skills, and abilities to:

• Operate a computer terminal and peripheral equipment; multi-line phone system.
• Actively listen and communicate effectively both verbally and in writing.
• Multi-task and process information quickly.
• Document information being reported by phone, radio, in person and by other technology accurately.
• Disseminate information accurately and precisely in person, by radio, by phone and other technology.

Minimum Qualifications:

• High school diploma or a state-issued equivalency diploma
• No prior work experience required.
• Successful candidates will be required to pass a panel interview, CritiCall test, background, and hearing test during the selection process.

Preferred Qualifications (additional preferred knowledge):

• Knowledge of Telephone Device for Deaf (TDD)
• Knowledge in the use of police-two way radio dispatching equipment
• Criminal Justice Information Network (CJIN), National Crime Information Center (NCIC) and National Law Enforcement Telecommunication System (NLETS) experience

Successful applicant(s) will be subject to:

• Criminal History Fingerprint Check
• Intensive Background Check
• Driving History

HOW TO APPLY:

• To be considered for this position, you must attach a résumé at the time of application.
• Tip: When attaching your resume, you must mark the attachment as a “Relevant File”.
• RESUME: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.

Fabulous State of Montana benefits:

• Medical, dental and vision coverage
• Public Employee's Retirement System (PERS) plan choices - Defined Benefit or Defined Contribution
• Additional 457b Deferred Compensation plan
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program
• State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

Closing Date (based on your computer's time zone): FEB. 4, 2024, 11:59:00 PM

Job Type: Full-time

Pay: From $22.55 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Overnight shift
• Weekends as needed

Ability to Commute:

• Helena, MT (Preferred)

Ability to Relocate:

• Helena, MT: Relocate before starting work (Required)

Work Location: In person