Dispatcher

The Dispatcher plays a key role in coordinating service and maintenance schedules for the Easy Ice Field Service Technicians and our customers. Therefore, we are looking for someone who enjoys interacting on the phone with people and providing excellent customer service while being able to coordinate who at Easy Ice aligns is available and near the customer requesting service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create and maintain preventative maintenance schedule
• Coordinate work order schedule with Technicians and Customers
• Maintain inventory and parts that the Field Technicians use
• Follow up with customers regarding maintenance
• Customer satisfaction monitoring
• Other duties as assigned
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

POSITION QUALIFICATIONS:

• Customer Service experience is required
• This position requires strong phone skills and the ability to project a pleasant tone
• Team oriented
• Self-starter
• Detailed oriented and high level of accuracy delivered
• Proficient in Microsoft applications
• Ability to perform effectively in a fast-paced environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Company protocols and procedures
• Strong command of company’s policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Company protocols and procedures

ADDITIONAL REQUIRED ATTRIBUTES:

• Strong command of company’s policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
• Passion to provide exceptional customer service

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.