Dispatcher (Hvac/R) - Fresno, Ca

Job Description

RESSAC Climate Control is hiring a Dispatcher in the Fresno,CA area. Ideal candidate would have at least 3 years' experience. They are responsible for communicating the customer's needs and service histories to field employees. They must dispatch all area technicians and maintain the database per the company's policies and procedures. They must ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers. The dispatcher reports to the Regional Service Manager.

Job Responsibilities:

• Keeping the dispatch boards (manual & electronic) current at all times
• Follow the set process flow for managing all customer requests
• Communicate the required information to the field and RSM per company policy
• Support field personnel and RSM /ASM on customer and company requirements and make sure tasks and calls are completed in an expeditious manner

Requirements:

• Extremely high level of urgency to resolve problems
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• High level of computer skills, proficient in Excel
• Ability to focus on desired results
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail
• Excellent interpersonal and communication skills, both written and oral
• Employment at RESSAC is subject to successful completion of pre-employment drug screening and background check

At RESSAC we strive to be an industry leader. To best serve our customers, we believe our technicians need to be setup for success. RESSAC will provide you with:

• The best tools to get the job done
• Clear expectations for how to succeed
• Streamlined digital work processes to keep you organized
• A management team focused on supporting you

RESSAC is looking for high-performance team members driven to bring their best work every day:

• Are you a self-starter with a continuous learning mindset?
• Do you possess a safety minded attitude?
• Do you strive for integrity and honesty in all your interactions?
• Are you organized and do you think systematically about how to work more efficiently every day?
• Are you available to work overtime and participate in a reasonable on call schedule?
• Are you comfortable working with technology like iPhones and computers?

Then come join a winning team!

RESSAC has a very generous benefits package:

• Pay Range is $24-$30/hr DOE
• 401k with company matching
• Health care for you and your dependents, optional dental and vision
• Company Paid Life Insurance policy with added Voluntary Plan
• Vacation Pay, Holiday Pay and Paid Sick Leave