Dispatcher

Do you love being in the middle of all the action? Are you organized and enjoy coordinating multiple tasks at once? Then we have a golden opportunity for you! We are a business seeking a Dispatcher to join our thriving company.

Who we are:

Cooper’s Plumbing & Air is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving Southwest Georgia, Tallahassee, and surrounding areas.

We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy. The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

What We Offer:

• Competitive salary - $20 + per hour

• Great Pay!

• Competitive Pay & Benefits

• Hourly + plus incentives

• Medical, Dental & Vision

• 401k

• Paid Time Off & Paid Holidays

Requirements:

• Task-oriented with the ability to multitask in a busy environment

• High level of accuracy and efficiency

• Exceptional verbal and written communication skills

• Goal-driven to meet daily performance commitments

• Willingness to constantly learn and grow

• Proficient in Microsoft Office

• Plumbing knowledge is a plus, but not required.

Responsibilities:

• Dispatch technicians to service and maintenance calls

• Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call

• Manage the dispatch board to keep field personnel on the move and generate revenue

• Help the field team by taking detailed notes for service calls and entering them into our system

• Get to know your technicians’, likes and dislikes, closing ratios, licenses, communication skills, and more to help them be successful

• Answer customer questions

• Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customer

We are an equal-opportunity employer