Dispatcher

Description

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company's values to this day. As Sadie Certified professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas.

Dispatcher Job Duties:

• Provide fast and friendly customer service
• Communicate with technicians and other departments via email, text message and phone
• Answer incoming calls, emails, and text messages to close out calls for technicians and sales
• Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA
• Answer incoming calls from customers related to service, billing, and other departments
• Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management

What our employees get:

• 13 paid Vacation days each year.
• 6 paid holidays each year.
• 401k Retirement Plan with company matches.
• Full family Health Insurance, that includes; Medical, Dental, Vision, and Prescription Drugs
• Life Insurance.
• Room for growth.
• A fun state of the art, motivating work environment.
• Employee discounts on all company provided services.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.

Requirements

• Minimum of 2+ years Dispatching and Call Center experience
• Must be socially focused with a "How can I help you?" attitude
• Strong customer service
• Ability to multitask (working with several programs at once)
• Good phone voice
• Work well under pressure during busy season
• Must be available to work weekends and nights
• Service Titan experience is a plus
• Five9 experience is a plus
• Strong computer skills
• Must be over 18
• Successful completion of a pre-employment drug screening (Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.