Dispatcher

We are looking for a reliable dispatcher to serve as the primary scheduler and distributer of service calls for our HVAC technicians. You will receive calls from customers, process customer information, dispatch work orders to technicians, organize and maintain the schedule board, actively monitor the status of in progress work orders, and communicate with customers regarding the status of their work orders. This will involve dealing with a large variety of customers, from local residents to large national corporations. The ideal candidate must be primarily an excellent communicator and be able to multi-task as well as take the appropriate action with little supervision. Must be highly motivated to perform and ensure that the process from receiving a work order to invoicing a completed job is executed in a correct and timely manner. This is an excellent opportunity for a self-motived person to grow with an exciting young company.

Responsibilities

• Receive new work orders via phone call and email
• Enter customer and work order information in our dispatch software
• Maintain an accurate and organized schedule board
• Dispatch work orders to technicians
• Be able to make judgements regarding work order priority and assigning technicians to emergency jobs.
• Monitor in progress work orders to ensure every scheduled slot is completed by the end of each day.
• Stay in constant communication with technicians regarding new and in progress work orders.
• Communicate with customers via phone and email regarding the status of their work orders.

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy and able to learn new software quickly
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Highly motived and requiring little supervision
• High school diploma

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Anchorage, AK 99518: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person