Dispatcher

Job Description - Dispatcher

Job Title: Dispatcher FLSA Status: Exempt/Salaried

Reports to: Service Center Manager

Job Summary:

The primary duty of the dispatcher is to coordinate on-time pick-up and delivery of loads, which is imperative to the success of the company’s operations. The role of dispatcher is essential to keeping the business going. The dispatcher spends more than 50% of his or her time performing this duty, which is comprised of the following sub-duties: tracing loads/shipments; managing freight volume; and remotely monitoring equipment use to ensure maximum efficiency. In the performance of these duties, the dispatcher exercises independent judgement, largely without direct supervision, in determining when/where/how/and what is required to either pick up or deliver a load, which requires real-time decision-making by the dispatcher. In this capacity, dispatchers actively support the truck drivers in the performance of their duties.

Essential Functions:

• Ensures all driver loads are covered and on time

• Confirms drivers have the right equipment for their pick-ups

• Requests needed paperwork for loads

• Traces loads/shipments

• Manages freight volume if issues arise

• Monitors equipment to move it as quickly as possible to reduce per diem costs for empty equipment

• Performs or serves as back up for yard checks

• Issues keys, record sheets and credentials to drivers

• Monitors on-time performance

• Prepares tracking reports for customers

• Issues disciplinary action for drivers that violate company policy; assists in decisions regarding hiring and firing of drivers as needed

• Communicates with customers and customer service management regarding scheduling appointments and problems that arise with pick-up or delivery of loads; works to ensure customer is satisfied

• Enters customer loads into system; updates loads when drivers call in

• Coordinates with vendors for equipment repairs

• Plans drivers’ dispatch, assigns loads to drivers according to business needs and driver capabilities

• Communicates with drivers to provide dispatch instructions

• Assists drivers in resolving complex issues

• Communicates driver issues to supervisor; issues disciplinary action to drivers as needed

• Coordinates with other terminals to meet customer needs and ensure all pick-ups are made

• Prevents any unnecessary company charges or liabilities

• Maintains record of mileage, fuel used, repairs made and other expenses

• Other duties as assigned

Requirements:

• Experience in the intermodal transportation industry strongly preferred

• Associates degree or equivalent combination of education and relative experience

• Ability to use various computer systems

• Excellent communication, both written and verbal

• Ability to read and interpret business reports and daily logs

• Ability to work under general supervision

• Flexible; able to work in fast-paced environment

• Ability to work long hours if necessary to handle special customer requests

• Ability to exercise discretion and independent thinking regarding the general operation of the business

RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All new hires must pass a pre-employment background check and drug screen.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person