Dispatcher

G2 Secure Staff is expanding and looking to add to the Dispatcher Operations in  Louisville International Airport (SDF)

Title: Dispatcher

Pay Rate: $17.00

Shift: AM/ PM

Job Type: Hourly 

The Dispatcher coordinates communications with the team and management and updates/notifications between the Client and employees. Ensures all data is recorded according to company procedures.

.What does a Dispatcher do?

·         Must be familiar with and abide by all Client/company regulations

·         Work with Client Special Services Representatives to meet all service requests

·          Pull assignments or work orders from the computer as needed

·         Do all reports accurately and promptly

·         Must know all FAA/ TSA/Airline/Company regulation

·         Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs

·          Escalate issues to the Operations Manager Immediately

·         Deal courteously and tactfully with fellow employees and passengers if necessary

·         Communicate effectively with fellow employees

·         Maintain all service transactions

·         Create and generate service performance reports in the tracking program software or via manual performance logs

·         Receive and respond to telephone and radio calls from Client representatives and employees professionally and promptly

·         Maintain and distribute radios (where applicable).

·         Miscellaneous duties as assigned

What skills are required to Join the Team?

• Must be 18 years or older
• HS Diploma or GED required
• One year of customer service experience
• Must submit to and pass a drug screen and background check 
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation   

If you have these additional skills, it’s a bonus!

• Previous airport and customer service experience preferred.
• Previous radio/phone dispatch experience desirable.
• Previous supervisory experience preferred.

Language Skills:

·         Ability to communicate effectively in the English language

·         Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks

·         Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public

·         Must also possess and utilize effective listening skills

Why G2:

·         Healthcare Benefits

·         PTO Paid Time Off Benefits

·         Company Matched 401k Options

·         Employee Discount Program

·         Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.