Dispatcher

Dispatcher/ Operator
$18 per hour
Evenings shifts: 11pm-6:30am

Weekends required, overtime required

Job Duties:

• Answer calls, respond to texts and voicemail promptly.
• Accurately and quickly enter trip details in dispatch software.
• Coordinate transportation to ensure service goals are achieved.
• Build business relationship with drivers and client contacts.
• Track in process and pending trips and adjust assignments to prevent delays.
• Calculate offers to brokers and clients for special requests.
• Represent the company values at all time.
• Process invoices for billing clients.
• Track and update driver credentialing.
• Perform other administrative duties as asked.

Skills:

• Learn computer systems quickly.
• Take ownership of duties.
• Must be able to work independently and solve problems.
• Think ahead and provide suggestions and solutions.
• Good organization and prioritization to meet deadlines and service standards.

Requirements:

• Prior experience as a Non-Emergency Medical Driver is preferred but not required.
• Some experience working with computers/clerical or customer service
• Prior experience in medical facility preferred but not required.
• Strong computer skills required
• Basic experience with Microsoft office programs