Dispatch Operator

Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let’s go beyond expectations and transform healthcare together.
HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Qualifications: Education
High School Diploma or GED Required
Experience
Entry level position. Will provide on the job training Required
Responsibilities: Job Summary
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

• Keeps customer service as first priority in all interactions
  Answers and responds to internal, external and security dispatch call traffic
  Interacts with multiple software platforms to problem solve and serve callers needs
  Provides numbers, resources and/or information to callers of all types
  Completes documentation for all calls and service lines supported
  Alert and activates resources to emergency codes, security issues including staff and patient needs
  Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
  Activates mass notification calls, paging on-call resources and locates other as needed assets
  Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  Maintains documentation for security tasks, deploys them to calls and tracks their movement
  Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  Assists in training and precepting new staff
  Helps maintain department resources, service books, downtime resources and flip charts

Facility: Support Services Department: Central Communication Work Hours: Varied hours, Varied days. Shift: 02 - Evenings Position Type: Regular Full-Time