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SalaryDescription
As a Dispatch Coordinator, you’ll play a key role in our team’s success by communicating with technicians, facilitating operations with team members, and coordinating with customers to get the job done safely and exceptionally. In this role, you’ll serve as a critical liaison to customer service and production, while proactively informing customers on schedule, job progress, and all key details of their service. You’ll work cross-functionally with managers and match technician skill sets with service requirements Finally, you’ll have the chance to grow your career through best-in-class training and opportunities.
Responsibilities
- Understand how to prioritize opportunities and match the right technician to the right call to hit daily sales and revenue goals
- Clearly communicate scheduling to technicians and customers across phone, text, and email
- Advocate for customers while coordinating internally with construction managers and other key team members
- Proactively inform customers of scheduling changes, job progress and other important details
- Periodically generate new business by booking calls with the service department
- Experience with ServiceTitan is a plus
Benefits
- Spiffs after 90 days
- Stock options
- Awards, goal lunches and appreciation dinners
- A fun, team atmosphere built on transparency, empowerment, and respect
- Limitless opportunities for your career growth: we encourage you to rise through the ranks anywhere in our large portfolio of businesses.
- World class training and coaching
- Rewards and bonuses for hard work and personal/team accomplishments
- Cutting edge technology to make your job easier, safer, and more enjoyable
About Wighton's Plumbing, Heating & Air
Wighton’s Plumbing, Heating, and Cooling is the leading provider of residential & commercial plumbing, heating, & AC systems in the Central Coast. As the longest running HVAC business in SLO County, our team is proud to celebrate 68 years of reliably caring for our customers, co-workers, and community. We’re also proud to build a workplace that promotes the personal and professional development of our employees.
At Wighton’s, we deliver “Comfort you can trust”. We focus on the happiness and satisfaction of our customers by empowering our team with the best training, safety, and technology available.
Wighton’s Awards & Recognition
Wighton’s Awards & Recognition
- 500+ Google reviews at 4.8 stars!
- Named “Best of HomeAdvisor”
- HomeAdvisor “Elite Service Provider”
- Nextdoor “Neighborhood Favorite”
- Rated A+ by Better Business Bureau
