Dispatcher

• Dispatchers must command the daily “load-out” process to ensure that all Delivery Associates can locate and load their assigned packages, and start delivery in a timely manner.
• The dispatcher is responsible for having the Dispatch phone on their person at all times and answering all incoming calls with a high sense of urgency, documenting issues when necessary and communicating to the Operations Manager as needed.
• Dispatchers must proactively maintain communication with station management throughout the day, to stay on top of any delays that may arise, as well as any potential unforeseen issues that could hinder Delivery Associate progress during their routes.
• The dispatcher needs to know the drivers scheduled for their portion of the week and have ownership of the progression of the team. They should monitor Delivery Associate performance and assist with coaching or initial training of Delivery Associates.
• Dispatchers should work with management, to understand which vehicles that should and should not be going on the road. While also knowing where vehicles are in the repair process/preventative maintenance process.
• The Dispatcher is expected to keep accurate clock in/out records for the drivers they have on the road.
• The Dispatcher is required to jump on a route in the case of a call out or a driver doesn’t show up
• The Dispatcher is expected to make sure the end of night inspection process takes place. This includes: Organization, Inspection sheets are filled out, trucks and vans are parked in the correct spot

Location: 4975 Gulf Freeway, La Marque, Texas 77568

Job Type: Full-time