Dispatcher

Job description

Great with communication and love multi-tasking and looking for a full-time position? Amtran Medical Transport is looking for a full-time dispatcher to join our team!

Summary:

Dispatchers are responsible for receiving and coordinating all service request calls and unit assignments for daily and weekly non-emergency transports that alignment with Amtran’s policies, protocols, and culture. Dispatcher are also responsible for providing pre-arrival instructions and assistance to assigned field crews during active transport.

Essential Duties and Responsibilities:

• Operates a computer-aided dispatching console, which includes Amtran’s telephone system, base radio, and computer terminal.

• Answers all calls in the communications center; gathers all necessary information to dispatch calls for units.

• Dispatches the appropriate units; Keeps track of the status and location of all EMS personnel and vehicles.

• Transmits messages and pre-arrival instruction to EMS units responding to calls.

• Coordinates with and contacts client agencies confirming service, providing estimated arrival times, patient care instruction, etc.

• Consults with supervisor on non-routine matters, as needed.

• Finalizes data entry, checking for accuracy and completeness.

• Follows established parameters/formats in receiving requests for service.

• Maintains a current working knowledge of all company policies, procedures, rules, and regulations.

• Provides related clerical functions and additional functions as needed.

Minimum Qualifications:

• High School Diploma or GED.

• Excellent customer service skills.

• Working Knowledge of computer applications, such as Microsoft Office, Excel, and Word.

• Ability to communicate clearly and professionally on radio and telephone.

• Ability to record, transmit and report information accurately.

• Ability to manage multiple tasks simultaneously.

• Good organizational skills.

• Previous telecommunications experience is preferred. Current EMT Licensure a plus.

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location