Director, Warranty

DEPCOM Power, a Koch Engineered Solutions company, is looking for a Director of Warranty to join the team. This role sits in DEPCOM's Services department and can be based in Scottsdale, AZ or fully remote with up to 25% travel.

This role does not provide VISA sponsorship.

Our Team

At Koch Industries, our Principle Based Management philosophy is at the center of how we do business, and as an employee. you will begin your journey of understanding and applying the way we do business in your everyday work.

What You Will Do

• Serve as the warranty program leader and lead the overall vision development and strategy for the capability
• Assess DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborate with business units, and capabilities to implement
• Responsible for development, continuous improvement, and compliance with the process for receiving warranty claims from clients encompassing both product and workmanship warranty claims, and ensure timely disposition and resolutions (as applicable)
• Be familiar with technical aspects of utility scale PV solar equipment to be able to conduct preliminary investigations into the claims, gather necessary information and evidence related to the claim, including possible site/location visits, and examination of documentation as it relates to contracts
• Schedule and conduct discussions and meetings with relevant stakeholders (internal and external)
• Participate in EPC negotiations to ensure alignment of OEM and subcontractor warranty provisions with prime contract
• Serve as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and address concerns elevated by clients
• Collaborate with internal teams, subcontractors, suppliers and other stakeholders to gather information, assess liabilities and determine appropriate actions to resolve warranty claims
• Ensure that accurate and up-to-date records of warranty claims and the status of claim completion are maintained
• Evaluate and determine suitable solutions for resolving claims, such as repairs, replacements, or final compensation, while adhering to company policies and contractual obligations
• Generate regular reports (PowerBI) on warranty claim trends, metrics, and performance indicators, and provide insights and recommendations for the process improvements
• Identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management as well as a continuous feedback loop for EPC design optimization

Who You Are (Basic Qualifications)

• Experience in warranty program management
• Understanding of construction processes, materials, and industry standards
• Experience with Microsoft Suite Products

What Will Put You Ahead

• Bachelor's degree in Construction Management or Engineering discipline
• Experience in utility scale PV solar plants
• Customer service experience

For this role, we anticipate paying $120,000 - $160,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch Engineered Solutions company, DEPCOM Power is a leading energy solutions partner for the utility solar and broader energy industries, providing project development support, engineering, procurement and construction, energy storage, repowering and operations and maintenance services. Our highly skilled team of conventional and renewable power industry experts work to deliver the lowest cost of energy and the highest rate of return.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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