Director- Ticket Operations

Job Title: Director- Ticket Operations
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 268464
About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Georgia Tech Athletic Associate (GTAA) sponsors varsity intercollegiate athletics competition in 17 NCAA Division I sports for the Georgia Institute of Technology. We are a proud member of the Atlantic Coast Conference. Steeped in history and success while embracing strategic innovation, our programs compete at the highest level and strive for national championships. Tech fans are passionate about their support of their beloved Yellow Jackets and cherish the many traditions involved with the program.

Located in the thriving Midtown area of Atlanta, Georgia, the Georgia Institute of Technology is a leading research university committed to improving the human condition through advanced science and technology. There is no doubt that Georgia Tech stands out as a distinctively different kind of Institution, one that is eagerly encouraging and developing the revolutionary technologies of the 21st century. Equipped with the extremely rich resources of an outstanding student body and faculty, strong partnerships with business, industry, and government and support from alumni and friends. Georgia Tech is designing a future of global preeminence, leadership and service.

Job Summary

Provide exemplary customer service to our fans as well as other departments within the GTAA (Georgia Tech Athletic Association). Work within our structure and mission to increase revenue through ticket sales and related fan experience platforms through industry-leading best practices. Responsible for setting employee goals, assessing employee performance, and providing feedback, and making pay recommendations.

Responsibilities

Job Duty 1 -
Manage ticket sales process and related Tech Fund for all ticketed sports
Job Duty 2 -
Lead ticketing operations for all GT Football games including home, away, conference championship and bowl games
Job Duty 3 -
Oversee contracts with ticket platform Paciolan as well as external vendors/partners
Job Duty 4 -
Lead the fulfillment of sales campaigns with external sales and retention units
Job Duty 5 -
Assist all other GTAA departments with various ticketing needs
Job Duty 6 -
Cooperate with the Athletics compliance office regarding NCAA rules and policies, including reporting requirements, and make a determined effort to ensure that staff and teams are in compliance
Job Duty 7 -
Exhibit the GT Athletics core values of character, excellence, teamwork, and innovation. Promote these values throughout the organization with a focus on fulfilling the GT Athletics mission
Job Duty 8 -
Perform other job-related duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience working NCAA Division I or major professional sports ticketing experience
Required Experience
Seven or more years of job-related experience

Knowledge, Skills, & Abilities

KNOWLEDGE
This job requires advanced knowledge of box office operations, customer service, and sales; advanced skills in organization, customer services, decision making, problem solving, written and verbal communication, strategic planning, budgeting, and negotiating

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position may be required to drive.
This role is considered a position of trust.
This position may require a purchasing card (P-Card).
This position may travel.
This position does not require security clearance.

Job Grade: A10
Location: Atlanta, GA 30332

In order to be considered for the position a cover letter, resume, and references must be provided with the initial application.

Background Check

Successful candidate must be able to pass a background screening, including a credit check due to the financial responsibilities of the position. Please visit Georgia Tech's Pre-Employment Screening Policy for more information.