Sr. Technical Product Manager - Global Restaurant Network Transformation

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud,

End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

Collaborating with the Senior Director, Global Network Infrastructure & Operations, and working closely with the entire technology leadership team, the Global Restaurant Network Transformation, Senior Technical Product Manager will anticipate and lead the tactical needs for McDonald's Global Restaurant Network transformation (GRNT) initiative while leading all aspects of the development and deployment in the Markets. You will work closely with various partners and collaborators across the Markets.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonald's environment.

Responsibilities & Accountabilities:

• Advises day-to-day project/initiative planning and management that includes project approach, staffing, responsibilities, and schedule to develop and deploy products and features.
• Runs detailed activities of the project/initiative to promote smooth alignment and progress toward landmarks to initiation, planning, execution (test and deploy). monitoring/controlling and closing.
• Work closely with various Technology teams to define requirements and work plans to deliver the outcomes planned.
• Manages risks and issues with internal and external partners to the project/initiative in a timely manner.
• Ensure requirements are developed into various tracks of technical results working closely with internal and external teams and partners.
• Collaborating with the Market to ensure requirements, assumptions, dependencies, and constraints are understood and detailed.
• Ensures end-to-end crafting, testing, and support are delivered for all products and features.
• Provide oversight of the Market implementation design that meets integration, quality, and supportability requirements.
• Collaboration with internal teams to define the project environment management plan coordinated with the overall PMO plans.
• Measure and supervise progress and quality at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or goes above and beyond. Balance schedule, budget, quality, and risks.
• Ensure that all requirements, work plans, management plans, and changes to dedication are communicated to all technology team members and 3rd parties efficiently.
• Manage relationships and coordinate work between different teams at different restaurants.
• Maintain relationships with all suppliers and subcontractors. Supervise their progress and alignment with the contract.
• Represent the GRNT team on project and collaborator meetings. Acquire consensus from management for all key plans, commitments, and changes including requirements, quality assurance plans, schedule, and scope changes.
• Leads communication within the technology teams, users, and key collaborators.
• Develop project landmarks and critical metrics, and ensure they are managed and delivered.
• Provide input and updates to individual Market business reasons.
• Facilitate the adoption and improvement of our Global Restaurant Network Transformation initiative.
• Supervise and ensure the accuracy, quality, security, supportability, and usability of the Restaurant Network Transformation deliveries.
• Understand Market-specific Restaurant Network requirements and lead transformation, standardization, and innovation efforts in partnership with the Restaurant Network Product team.
• Understand the Market-specific current Restaurant Network landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Assists with the audit and management of the GRNT initiative identifying gaps and needs in corporate teams, segments, markets, and restaurants.
• Communicate regular status updates/reports to management and a diverse set of collaborators, highlighting key landmarks as well as calling out any risks/issues.
• Build and update comprehensive meeting minutes, action trackers, and decision tracking.
• Set direction, empower, and encourage a large diverse team under a shared vision.

Experience delivering large-scale complex network projects and overall global technology initiatives.

Ability to effectively collaborate across the Global Technology organization.

Ability to handle all aspects of the project, including providing overall guidance and direction to the team and third parties.

Ability to document and communicate the status of project progress against plans, taking corrective action as agreed necessary.

Ability to manage the success of metrics defined by the project and the organization.

Ability to define, implement, and maintain project process guidance (e.g., project plan and subordinate plans).

Ability to identify, clarify, and resolve issues and risks, escalating them as needed.

Ability to review project deliverables for completeness, quality, and compliance with established project standards.

Strong analytical skills to critically evaluate information gathered from multiple sources.

Ability to manage stakeholder expectations and resolve conflict.

Ability to validate data obtained via other techniques and expose new areas for elicitation.

Ability to conduct research into issues, solutions, and products and evaluate emerging technologies, translating them into roadmaps and leadership presentation materials.

Superb communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language.

Ability to understand business challenges, drive process improvements, and translate them into solutions.

Detail-oriented, with excellent analytical, technical, and problem-solving skills.

Relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.

Verbal and written communication skills including the ability to influence multiple parties towards common goals.

Highly collaborative along with independent critical thinking and creative problem-solving skills.

Highly organized and detail-oriented, with the ability to keep many engagements active at once.

Comfortable with ambiguity and ability to navigate uncertainty.

Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Experience

5+ years of relevant work experience and a bachelor's degree in computer science/engineering/technology, or 3+ years of relevant work experience and a master's degree.

5+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, networking, engineering, security, and business relationship management.

3+ years of experience in delivering complex infrastructure, network, and/or network security products and platforms.

3+ years of professional experience designing, building, supporting, or managing core enterprise networks: Routing, Switching, LAN, WLAN, WAN, SD-WAN, VPN, Firewall, etc.

1+ years of experience working and collaborating in a globally dispersed team.

1+ years of Experience working in an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints, and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.

Experience using project management tools, technology, and workflows.

PMP, Prince, or equivalent required.

Agile certifications (Scrum, SAFE, or equivalent) are advantageous.

CCNP/CCDP certification, or equivalent, preferred.

ITIL certification preferred.

McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

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