Director, Shared Services

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
The Director of Shared Services is a key leader in GameStop’s accounting Shared Services organization, responsible for the overall direction of the procure-to-pay process for the company, including procurement operations, accounts payables, accounts receivable, lease payables, T&E, customer service, and disbursements. The Director builds and maintains a highly effective and customer focused team; with a strategic focus on sourcing, developing, and retaining talent, he or she builds talent, process, and systems capability to support rapid organizational growth. Additionally, this individual will ensure that payments are made timely and accurately in a highly controlled and efficient environment. Maintain and build relationships with key areas such as Strategic Sourcing, Merchandising, Treasury, and General Accounting. The role has high levels of organizational scope and technical and relational complexity. The role has a high level of independent decision-making.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Maintain and improve Shared Service operations by monitoring performance and identifying and resolving root cause problems.
Drive continuous process improvement; build process and system capability to support organizational growth.
Ensure that all controls for the department are monitored and adhered to.
Participate in developing weekly cash forecast needs for payables.
Provide standard reporting on key performance indicators for the department.
Oversee the s hared service teams in developing, improving, and supporting processes related to high-volume transaction matching and corporate billing.
Provide input on company purchasing policies and calendar, ensure adherence through internal and external relationships.
Manage relationships in a manner acceptable to others and to the organization, adhere consistently with all organizational policies related to our respectful workplace.
Work collaboratively with others within and outside of his or her function to achieve goals, simplify processes, reduce costs, prevent loss and ensure that work is completed safely, accurately and on time.
Drive outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment and general talent planning.
Create a productive, collaborative work environment by developing a common vision, setting clear objectives, facilitating teamwork, recognizing, and rewarding outstanding performance, encouraging risk tolerance, and maintaining open lines of communication.
Build organizational capability through continuous improvement activities, originate action to improve existing conditions and processes, identify improvement opportunities, generate ideas, and implement solutions.
Identify, track and report meaningful performance/progress metrics and support the team with achieving performance goals.
EXPERIENCE & EDUCATION
Required
Bachelor’s degree in Accounting, Finance, Business Administration, or related field
At least 10 years of Accounts Payable, Accounts Receivable, P2P, and/or Shared Services experience required, including at least 5 years previous managerial/supervisory experience, with demonstrable achievements in building talent, process, and systems capability.
Preferred
Certified Public Accountant
Business-related master’s degree
At least three years of experience with a multi-national Fortune 500 Company with retail and multi-unit operations preferred
MINIMUM JOB-RELATED KNOWLEDGE, SKILLS, AND ABILITIES
Expert P2P workflow knowledge required.
Proficient knowledge of large ERP such as SAP and P2P systems and processes such as Coupa or Ariba.
Basic knowledge of system conversions and project management.
Expert ability to interpret, analyze, and report complex data.
Expert ability to manage multiple, overlapping priorities in a high-demand, customer-centric work environment.
Expert ability to maximize the performance of others using clearly defined expectations and related goals, daily coaching focused on behaviors and outcomes, skills development, individual development plans, and scheduled performance appraisals.
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership.
Expert analytical skills, including the ability to understand, explain, and execute potentially complex quantitative strategies and functional solutions.
Possess proficient analytical, problem solving and decision-making skills.
Demonstrated learning agility to respond favorably to evolving systems, applications, organizational objectives, and internal processes.
Proficient ability to manage emotionally charged disagreements through consensus building, relationship management, and the formation and presentation of logical, data-based arguments.
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
Consistently follows and adheres to all GameStop Affirmative Action Program-related policies and procedure.