- High school diploma or equivalent is required.
- Prefer at least 5 years experience in a similar position in a luxury upscale hotel environment.
- Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division
- Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Demonstrates an understanding and knowledge of hospitality terms.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approaches all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
- Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintains a warm and friendly demeanor at all times.
- Responsible for the proper efficient and profitable functioning of the Front Office
- Maximizes room revenue and occupancy by effectively controlling rates and availability
- Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
- Ensures proper staffing at all times
- Ensures that Legendary Quality Standards policies and rules are properly understood and followed through
- Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets
- Controls and analyze departmental costs to ensure performance is within budget
- Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
- Ensures and maintain a very high standard of personal hygiene behavior and grooming standards of staff
- Attends daily morning briefings and any other Management meetings as scheduled
- Analyzes rate discrepancy reports to ensure room revenue control
- Handles all guest complaints and comments relating to the department tactfully
- Participates in required M.O.D. program as scheduled.
- Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Ensures all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
- Maintains a professional working relationship and promote open lines of communication with managers employees and other departments.
- Works closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operates all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitors proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greets and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensures implementation of all Aimbridge Hospitality policies and house rules.
- Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensures correct and accurate cash handling at the Front Desk.
- Attends monthly all-employee team meetings and any other functions required by management.
- Attends weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
- Obtains all necessary information when taking room reservations.
- Follows and enforces all Aimbridge Hospitality hotel credit policies.
- Ensures employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Focuses the Guest Services Department on their role in contributing to the guest service scores.
- Monitors all V.I.P.'s special guests and requests.
- Maintains required pars of all front office and stationary supplies.
- Reviews daily Front Office work and activity reports generated by Night Audit.
- Reviews Front Office log book and Guest Request log on a daily basis.
- Familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
- Conducts meetigs according to Aimbridge Hospitality standards as required by management.
- Other duties as required.
Company Overview:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan