Director Of Rooms

Santa Monica Proper Hotel is seeking a passionate and experienced Director of Rooms.

A seamless merger of historic retrofit and new construction, our 271-room luxury hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, and 24,000 square feet of meeting and event space.

The Director of Rooms will oversee and manage the daily operations of the Front Office, Valet and Housekeeping departments. This position reports to the General Manager.

Responsibilities/Duties

• Leadership of Rooms departments to ensure all guest are provided with quality service while maximizing room revenue and productivity / inspiring and leading all guest services and housekeeping departments
• Ensuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force
• Excellence in appearance of all areas throughout the hotel
• Producing constant improvement in guest experience satisfaction metrics
• Participation in weekly forecasting and scheduling activities
• Providing assistance in developing the annual hotel budget
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Maintaining high visibility with colleagues and guests
• Assists and active participant in Safety Committee Program

Qualifications

• 4-5 years’ experience managing Front Office and Housekeeping Operations in a luxury hotel environment
• College degree specializing in hotel management, business administration or equivalent experience is preferred
• Must possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Familiar and comfortable with interviewing candidates, handling colleague concerns and holding colleagues accountable
• A true desire to exceed guest expectations in a fast-paced lifestyle luxury environment
• Capable of producing a consistent product in a timely manner
• Able to communicate effectively with the management team, guests and colleagues
• Team builder and ability to successfully manage and develop a team

Required Skills/Abilities

• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Ability to change direction and work on multiple projects aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.