Director, Quality Improvement

At Landmarks for Families (formerly CYDC), we are dedicated to our mission to cultivate thriving youth and families. We do that by working with a purpose, producing outcomes with intention, and being committed to always doing the right thing at the time for the right reasons.
Landmarks for Families is a 501(c)(3) organization that serves families seeking support, families in crisis, and children experiencing homelessness or who are victims of physical and sexual abuse, neglect, and abandonment. We strive to deliver family education, preservation, residential, and reunification services that teach, heal, strengthen, and empower more than 900 children and families annually.
With national accreditations from the Council on Accreditation (COA) since 1980 and the Teaching-Family Association, Landmarks for Families is a proud member of the Child Welfare League of America, the Palmetto Association for Children and Families and is committed to this promise for the families we serve, "Prevention if we can, safety when we must, and support, always."
OVERALL JOB PURPOSE:
As a member of the Landmarks for Families advancement team, the Director of Quality Improvement will serve as an active member of the Landmarks for Families leadership team in developing and implementing a continuous Quality Improvement process, ensuring the tools, resources, systems, and support are in place to deliver impactful programming that will improve outcomes and opportunities for children and families across the Lowcountry.
Day-to-day responsibilities include but are not limited to, the development of systems, metrics, and measures to ensure quality operations and delivery of services, implementation, and evaluation of Landmarks for Families's theory of change, system of care, and logic models, oversight of the implementation of programs and systems of care to ensure fidelity to the models and compliance to the contracting, funding and accrediting bodies, quality assurance, collection of data, and evaluation of outcomes/outputs. Recommend adjustments as needed to maximize Landmarks for Families's positive impact on children and families served.
The Director of Quality Improvement must be committed to optimizing the sustainability and effectiveness of existing programs, services, and systems of care. This position will work closely with the Landmarks for Families leadership team to deepen staff and organizational capacity to deliver quality services, using data and training as critical tools to inform learning, engage in reflective practice, improve program performance, and produce positive outcomes for children and families. The Director of Quality Improvement will report directly to the VP of Advancement to collaboratively set and promote the culture, vision, and mission of Landmarks for Families, achieve annual and strategic plan goals, and advocate for children and families.
We look to our leaders to promote teamwork, be good colleagues, continuously improve the quality of the agency and self, and accept cultural and individual differences.
Job responsibilities:

1. Program Implementation and Evaluation:

Support the VP of Advancement in the implementation, and evaluation of Landmarks for Families's programs and services. Works closely with Landmarks for Families's leadership team to enhance quality meet outcome and efficiency standards and adhere to best practices in the sector.

1. Risk Management, Quality Assurance and Compliance

Assist leadership team and program directors in ensuring that Landmarks for Families programs and services meet the highest quality of professional standards and operate in compliance with all external regulatory, funding and/or accrediting entities.

1. Strategic and Annual Planning

Facilitate and coordinate strategic and annual planning process in collaboration with CEO and Senior Leadership Team.

1. Training, Ongoing Professional Development and Teamwork

5.Other duties as assigned to support department and organizational initiatives and promote the mission of the organization.
Contacts: Occasional interactions with board members, external stakeholders, and volunteers. Regular ongoing contact with all levels of staff and leadership within the organization.
Decision Making Authority: Must be able to make effective decisions regarding strategies for the delivery of high-quality services, training, and program design.
Functional Knowledge: Knowledge of training, data collection, analysis, and program design strategies. Proficient in the use of data management systems, Microsoft Office suite, and general computer skills. Ability to produce reports, charts, and graphs to display areas of growth and areas in need of improvement. Strong writing skills. Knowledge of effective budget and organizational techniques is a plus.
Education and Specific Training: Minimum of bachelor's degree in public administration, business, or related field. Prefer individuals with extensive course work/seminar training in data analysis or training.
Experience: Minimum of 5 years experience in non-profit administration, training, data analysis, program development, or program delivery with at least 1 year of supervisory/management experience.
Responsibility Level: Director level position.
Supervisory Responsibility: Oversight of staff, volunteers,, or interns as assigned.

1. Candidates are required to complete a criminal background check through the State of South Carolina and Federal Bureau of Investigation; and
2. Pass scheduled and/or random drug tests.