Director, Proposal Response

ABOUT THE ROLE:

We seek a Director, Proposal Response to lead our Proposal Unit; you will manage a team of writers and coordinators. This person will become an expert in Rightway's PBM and Navigation solutions, enhance and define proposal unit processes, set standards, and properly allocate resources to RFP and Proposal responses. This role will be instrumental in shaping the success of Rightway and will help further our mission of being a category-defining healthcare technology company. Strong interpersonal skills are essential. 

WHAT YOU'LL DO:

Proposal Unit Management

Team Leadership

• Develop and execute the plan to optimize proposal outcomes, efficiency and resources
• Hire and train new proposal unit team members as business needs arise. 
• Manage and mentor the proposal unit team members by assigning projects, ensuring timely completion, and reviewing responses to verify they produce a compelling story. 
• Collaborate with and manage Sales Executives on Opportunity Qualification. 
• Foster an environment of collaboration by providing guidance and indirect leadership to SMEs across the organization.  

Process Management

• You will become an expert user and trainer of our Proposal Software (Responsive) and optimize its utility. 
• Lead the development and refinement of templates and standardized processes, contributing to continuously improving streamlined and efficient proposal development practices. 
• Implement and manage the process to maintain our answers library. Collaborate with SMEs across the organization to ensure our response library is accurate and delivers impact. 

Commercial Growth Impact

• Utilize data-driven methodologies to inform and propel continuous improvements and forecast and anticipate outcomes based on the completion of proposal processes. 
• Assist in bid and no-bid decisions, leveraging your industry knowledge and proposal expertise to inform strategic decisions. 
• Support Commercial revenue goals by ensuring all formal RFPs meet the necessary standards to maximize Rightway's win rate.

Proposal Writing

• Format proposals, gather assets, and write and edit responses for RFPs, RFIs, and prospect questions to support the Commercial Sales Team and other internal clients.
• Ensure draft responses to RFPs, RFIs, and prospect questions are compliant and professionally produced within customer-defined requirements and timeframes.
• Manage each project from start (proposal assessment) to finish (proposal submission), ensuring all internal and external deadlines are met.
• Collaborate with other proposal team members as needed during proposal development initiatives.
• You will become an expert in both our PBM and Navigation product offerings. 

WHO YOU ARE:

• Must have: a detailed and near-expert understanding of the PBM industry.
• Nice to have: experience managing and writing proposals for the PBM industry.
• Bachelor's Degree required, advanced degree preferred. 
• 7-10 years of relevant experience in a highly regulated business climate with proposal management, project management, and analytical skills
• Extensive experience managing teams with a proven track record of coaching, managing, and upskilling teams. 
• Strong management skills, capable of professional interaction across all levels of the organization, including executive leadership. 
• Strong understanding and knowledge of Proposal Response software (Responsive, Loopio, Proposal Tech, etc.)
• Proven ability to analyze RFP requirements and synthesize information to support developing win themes and value propositions.
• Excellent time and resource management skills, ability to effectively handle multiple projects concurrently under tight deadlines
• Ability to work in a fast-paced environment and understanding that working outside regular business hours may occur during busy seasons
• Demonstrated proficiency and proven ability to articulate technical concepts persuasively via the written word.
• Aptitude to foster an environment of positive communication and collaboration
• Intellectually curious and considers learning an integral part of your life
• Technically savvy (Google Workspace, MS Office, etc.)

EXTRA CREDIT: 

• Proficient in Salesforce and Responsive 

SALARY: $120,000-160,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.