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Form of workJob Description
Why Patients Need You
Technology impacts everything we do. Pharmaceutical's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
About The Team
The vision for Pharmaceutical's Digital function is a more integrated and coordinated healthcare model that improves patient outcomes, fuels tomorrow's breakthrough therapies, and brings medicines to patients faster.
Within Pharmaceutical Digital, the Biopharma, Patient & CDI group builds solutions for external customers throughout the product lifecycle. We support stakeholders to engage external customers through digital solutions, whether that is patients, HCPs, payors, pharmacists, or clinical sites.
The Biopharma, Patient & CDI are thought partners and technical solution providers to commercial arms of the business (e.g., Pharmaceutical's salesforce or marketers), working at the intersection of technology and healthcare.
Our Salesforce.com Platform DevSecOps & Engineering team focuses on Salesforce.com and surrounding enabling technologies as a strategic platform for Pharmaceutical customer facing Colleagues, relationship management, and various business workflow or lifecycle applications. We are an enterprise facing team that drives to provide the best DevSecOps, security, standards, and quality assurance processes and tooling that we can achieve for the organizations we serve, namely the production support/ops teams as well as solution delivery teams in various functional disciplines.
Our vision is to innovate and engineer breakthrough digital products to power business performance and transform global health. We do this through our culture of agile, fast-adapting and pioneer working.
Role Summary
We are seeking a highly skilled and experienced Principal Engineer who will be accountable for technical engineering decisions, solution designs, and delivery, as well as operations of their assigned program.
In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with the other program leads for achieving the desired objectives.
You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer's Experience survey, and alignment and contribution to the service network and technical engineering standards.
Key Responsibilities
A normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned program objectives and KPIs. You will also collaborate closely and often with your program Chief Marketing Office Lead, Digital Lead, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.
You represent engineering in program and stakeholder meetings, as such you'll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.
In many situations you will be working with technology that is new to Pharmaceutical and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.
Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.
Key responsibilities for a Principal Engineer are listed below:
Technical Leadership
Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.
Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.
Responsible for maintaining good code quality by promoting and ensuring secure code hygiene.
Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.
Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.
Facilitate the conversation between Enterprise Architects, Business Architects, Vendors and Developers, by providing technical clarity on solution(s) to build and code to write, move content from ideation into delivery to move from concept to reality.
Cross-Team Collaboration
Act as a translator between business stakeholders and technical engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.
Align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.
Collaborate with other Principal Engineers, and through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.
Collaborate with security teams to monitor vulnerabilities, implement defenses, and ensure compliance with security best practices.
Collaborate with digital operations and support to ensure smooth BAU operations.
Excellence by Design
Continuously Client, define, architect, deliver, and enable solutions that support program OKRs.
Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.
Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.
Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.
Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.
Ensure that privacy and security are an integral part of the system design, not merely layered on.
Coaching & Mentorship
Participate in or lead code reviews, where applicable.
Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.
Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the "Ease of Delivery of the team.
People Management & Development
Oversee a team of 3 colleague resources (10-30 Contractors) across 2-4 locations.
Lead, manage, develop, and coach direct reports focused on Salesforce.com and Veeva delivery programs, and create a team environment that drives high colleague engagement.
Support Pharmaceutical's Diversity and Inclusion objectives, as applicable
Incident Management & Recovery
Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.
Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.
Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.
Ensure that solutions are designed with data privacy considerations from the outset.
Required Skills & Knowledge
In order to fulfill the responsibilities listed above, we expect that you possess and demonstrate:
Extensive experience in software engineering, with a focus on leading complex projects.
Deep technical expertise from a well-documented background as a senior-level engineer.
Strong problem-solving and analytical abilities, with a keen attention to detail.
A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a "jack of all trades .
Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.
Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.
Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.
Deep understanding of software development methodologies and best practices for implementing principles of privacy & security 'by design'.
Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.
Understanding of the DevSecOps best practices that should be in place, driving an "Everything as Code instead of paperwork mentality.
Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.
Qualification & Education Requirements
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Minimum of 10 years' experience with increasing responsibility delivering digital solutions, products, and services.
Professional certifications in engineering leadership are a plus.
Demonstrable experience operating in a DevOps environment.
Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
At a technical level, we are looking for engineers with qualifications and expertise in the following areas:
Extensive Veeva CRM experience a must.
Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.
Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.
Demonstrated hands-on experience using Salesforce.com and Veeva to build real-life large-scaled solutions.
Experience working with remote teams and multi-cultural teams.
Experience preferred with Copado, SonarQube, Atlassian (Jira/Confluence)
Experience with large scale Veeva and Salesforce deployments across multi-org scenarios
Experience with Veeva Engage, Veeva CLM presentations, Veeva Approved Email is preferred.
Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.
Excellent experience with Agile team processes, including Scrum and Kanban delivery.
Excellent experience estimating complex technical stories and breaking them down.
Strong written and spoken English with excellent asynchronous collaboration and communication.
We don't expect you to know everything, but we want people who are open to learning new things.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Travel will be required as part of this role as it is a virtual position. Expectations around travel will vary but you will need to be capable of travel within the region and to other regions.
Our business is a 7x24x365 endeavor. This role may on occasion require physical or virtual participation on a weekend, holiday, or after normal business hours.
